Support Analyst, Revenue Services

6 months ago

Burnaby, Canada PHSA Full time

**Support Analyst, Revenue Services**

Accounts Receivable, BC Clinical & Support Services

Burnaby, BC

**What you’ll do**
- Provides departmental support to a variety of internal users to Health Authority database systems, accounting systems and external interfaces to ensure correct processes are followed.
- Responds to user inquiries and information requests
- Works with stakeholders to streamline and standardize processes, implement best practices, works with users to trouble-shoot system problems and test system solutions.
- Performs administrative functions such as formulating and updating departmental procedures, extracting, compiling and maintaining data for statistical reports on departmental activity, and liaising with other departments or Health Authorities on work flows and other matters. May also coordinate with external agencies on behalf of the department or Health Authority.
- Monitors schedules for computer jobs within Revenue Services to meet user department needs, produces reports according to established schedules as required. Recreates reports on request.
- Reconciles control totals between billing systems and general ledger accounts by reviewing data, identifying discrepancies and making adjustments, where applicable.
- Monitors, identifies and troubleshoots issues and patterns by producing and monitoring regular system reports, assessing and taking corrective action, and assists in resolving problems.
- Supports performance metrics and reporting by compiling and maintaining data as assigned. Responds to ad hoc inquiries.
- Monitors and responds to error messages; identifies and resolves known, routine system problems according to established procedures; reviews operating system logs, and resolves problems according to established procedures. Coordinates system purges and changes. Works with the technical business and system support teams as required.
- Investigates operational software and minor routine hardware problems for Revenue Services teams and Health Authority Clients and formulates operational solutions. Creates an incident report to be assigned through the Help Desks or other user Support channels. Supports Revenue Services by determining the need for corrective action, analyzing problems, suggesting solutions, and reassigning any issues to the appropriate Support channels that are unresolved, such as technical, database and restart issues.
- Provides input into the development of technical support procedures for areas such as hardware/software installation, testing and systems performance monitoring.
- Performs user acceptance testing for system enhancements, new functionality or system access as directed and reports any issues as required.
- Provides assistance, training and orientation to internal users of department-specific software and prepares and/or maintains instructional material.

**What you bring**

**Qualifications**:

- Grade 12, successful completion of a recognized Information Technology program supplemented by Finance or Accounting courses. Two years' recent, related experience or an equivalent combination of education, training and experience.

Skills & Knowledge
- Ability to type
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
- TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular Full-Time

**Wage**:$38.78

  • Support Analyst, Revenue Services

    6 months ago

    Burnaby, Canada PHSA Full time

    **Duties/Accountabilities**: - Provides departmental support to a variety of internal users to Health Authority database systems, accounting systems and external interfaces to ensure correct processes are followed. - Responds to user inquiries and information requests. Works with stakeholders to streamline and standardize processes, implement best...

  • Coordinator, Revenue Services

    6 months ago

    Burnaby, Canada PHSA Full time

    **Coordinator, Revenue Services** Accounts Receivable Burnaby, BC The Coordinator, Revenue Services participates in the strategic and operational planning and development of policies and procedures for accounting services throughout BCCSS, and leads and/or participates in the implementation. The Coordinator, Revenue Services is responsible for ensuring...

  • IT Support Analyst

    6 months ago

    Burnaby, Canada Specsavers Full time

    **About Specsavers** **Specsavers is the largest privately owned optical and audiology group in the world. With budgeted revenues in 2020/21 in the region of £3bn, the business trades from more than 2,000 locations across 10 countries (UK, Republic of Ireland, Spain, Sweden, Norway, Netherlands, Denmark, Finland, Australia and New Zealand). The company has...

  • Service Desk Analyst

    4 months ago

    Burnaby, Canada Umbrella IT Services Full time

    **About you**: Are you a driven individual looking to develop your passion for technology, expand your knowledgebase, and provide businesses and organizations with innovative I.T. solutions while working with a growth-oriented team? If so, this opportunity could be for you! **Role Overview**: Umbrella I.T. Services is looking to hire a Service Desk Analyst...

  • Revenue Operations Clerk

    6 months ago

    Burnaby, Canada PHSA Full time

    **Revenue Operations Clerk** Accounts Receivable Burnaby, BC Reporting to the Manager, Revenue Operations or designate, the Revenue Operations Clerk performs account analysis and approves payment arrangements for delinquent accounts and recommends write-offs. Invoices patients, medical service plans and other organizations. Maintains and updates...

  • Operations Support Analyst

    4 months ago

    Burnaby, Canada PrimeCorp Full time

    **Operations Support Analyst**: **TITLE: OPERATIONS SUPPORT ANALYST** **DEPARTMENT: OPERATIONAL SUPPORT** **CAREER STREAM: P3** **General Accountability** Reporting to the Manager, Operational Support, as an expert PRIME-BC user, the Operations Support Analyst is responsible for assessing the impact of procedural and policy changes on PRIME-BC business...

  • IT Support Analyst

    3 months ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Technical Support Analyst

    2 months ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Full-time Senior Financial Analyst

    2 weeks ago

    Burnaby, Canada Government of British Columbia Full time

    h3>FO 24R - Senior Financial Analyst, WholesalePosting Title: FO 24R - Senior Financial Analyst, WholesalePosition Classification: Financial Officer (TMA) R24Union: GEUWork Options: Location: Burnaby, BC V3J 1N3 CA (Primary)Salary Range: $76,071.6% Temporary Market AdjustmentClose Date: 11/28/2024Job Type: Regular Full TimeTemporary End...

  • Admn o 18r

    3 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ADMN O 18R - Replenishment Analyst, Cannabis Operations- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $64,123.59 - $72,674.35 annually- Close Date- 10/22/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Service Desk Analyst

    6 months ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5685** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Service Desk Analyst

    6 months ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5330** **FULL-TIME** **Location: Burnaby, BC On-site** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Service Desk Analyst

    7 months ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5426** **SHORT-TERM /FULL-TIME (6 MONTHS)** **LOCATION: BURNABY, BC ON-SITE** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • Laboratory Analyst

    6 months ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Laboratory Analyst

    6 months ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & Cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Operational Support Analyst

    4 months ago

    Burnaby, Canada PRIMECorp Full time

    *** **TITLE: OPERATIONS SUPPORT ANALYST 2024 AUGUST** **DEPARTMENT: OPERATIONAL SUPPORT** **CAREER STREAM: P3 General Accountability Reporting to the Manager, Operational Support, as an expert PRIME-BC user, the Operations Support Analyst is responsible for assessing the impact of procedural and policy changes on PRIME-BC business processes; coordinating...

  • Junior Technical Support Analyst

    7 months ago

    Burnaby, Canada PHSA Full time

    **Junior Technical Support Analyst** PHSA Corporate Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects...

  • Service Quality Analyst

    6 months ago

    Burnaby, Canada BC Family Maintenance Agency Full time

    **Are you passionate about quality assurance? **Keep reading to find out how this role may be a great fit for you! We are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). The BCFMA is responsible for supporting BC families by providing a free service to track and collect child and spousal support. We are...

  • Project Analyst

    6 months ago

    Burnaby, Canada OSI Maritime Systems Full time

    About Us The Role The Project Analyst is responsible for data collection, performance analysis and providing recommendations to project managers and divisional leadership for projects within a portfolio. The Analyst is a key member of the project team and works directly with Divisional Leadership, Project Managers and Project Schedulers to set, monitor,...

  • Financial Data Analyst

    2 weeks ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**: Financial Services **Employee Group**:Teamsters Local 31 **Location**:4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG T26 $3,340.08 - $3,946.90 bi-weekly **Our Financial Services Department is seeking a Financial Data Analyst who will: Assist us to develop deeper insights that will benefit the entire MV organization. You will...