Support Services Officer

3 weeks ago


Cambridge, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Support Services Officer - Custom Training Solutions (3 Vacancies)**:

- **Requisition #**:23-1048**:

- **Campus**: Cambridge
- **Department**: Custom Training Solutions
- **Payband**: G
- **Starting Rate**: $32.42
- **Payband Range**: $32.42 - $37.57
- **Hours/Week**: 37.5
- **Posting Date**: Friday, February 16, 2024
- **Closing Date**: Sunday, March 3, 2024 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time

Three Support Staff Full-time New Positions

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements.)

**Responsibilities**:

- Provides client management services for clients, offering instructional support to prospective and current students, as well as faculty, regarding internal academic processes, requirements, services, and associated learning tools (e.g., eConestoga)
- Communicates with faculty and students on schedule changes/logistics as necessary and monitors contracts, outstanding invoices and other documentation
- Provides support to students/training participants to ensure their success in training deliveries
- Conducts and shares training progress reports with clients
- Administration of the training registration process, material ordering and distribution, location booking, invoice requisition, cancellation and refund process, and evaluation
- Uses the student information system (SIS) to upload program cohorts, block style course delivery sections as required, and instructor contracts
- Coordinates faculty access to college E-Systems, including ID's; acts as a liaison with faculty on college required training sessions (e.g., eConestoga, AODA, Occupational Health and Safety, etc.)
- Coordinates training start-up and organizes logístical support for program, course and workshop delivery
- Contacts potential faculty members to coordinate interview schedules for recruitment and hiring
- Creates faculty academic contracts and assigns faculty to courses in the College system
- Coordinates teaching offers, creates teaching assignment (academic) contracts, and confirms acceptance with faculty
- Facilitates orientation sessions for new faculty and new students/training participants
- Provides technical support for basic eConestoga/internal systems, troubleshooting for faculty, employee portal, time reporting, AODA, and copyright compliance standards
- Completes training evaluation summaries and implementation of processes for training solutions and special projects
- Prepares and distributes Certificates of Completion and digital badges for custom and consortium programs and microcredentials
- Provides support with the development and update of course outlines, online development courses and forms, etc.
- Collaborates with various schools and departments across the College to ensure smooth training delivery
- Provides support to Manager in the development, planning, analysis and verification of program and administrative budgets for cost centres
- Prepares accurate annual and biannual budget reports for actual and projected costs/revenue using PA1 and Excel
- Participates in internal, external, and social media marketing events to promote Custom Training Solutions
- Completes internet research on competition, regional and global trends, providing data in a clear, concise manner in order to support new program development

**Qualifications**:

- Two-year Diploma in Office Administration, Business, Adult Education, Human Resources, Social Sciences or related field of study is required
- Minimum three years of practical work experience in a fast-paced, revenue generating department is required, preferably within an educational organization with an emphasis on independent problem-solving, interpersonal and administrative skills and liaison with internal and external contacts
- Ability to communicate effectively and respond with tact and diplomacy to clients, faculty, support staff and other external stakeholders
- Knowledge of Conestoga College, consortiums and professional association programs
- High level of accuracy and attention to detail; follow-through is critical
- Ability to work independently using initiative to organize workload, meet multiple and simultaneous deadlines, and deal with changing priorities
- Ability to gather and compile data, track trends, research and prepare a wide variety of reports and documents
- Solve routine and non-routine problems on a daily basis, including dealing with difficult and demanding individuals
- Strong understanding of the need to maintain confidentiality and remain professional
- Experience with learning platforms (e.g., D2L) is an asset
- Access to reliable transportation and ability to travel to multiple campus locations or employer locations

LI-POST


  • Office Manager

    1 week ago


    Cambridge, Canada TRH Services Full time

    Brandon Biomed Inc. is a premier provider of biomedical service and sales across Canada. We specialize in the maintenance and repair of medical equipment, ensuring that healthcare facilities operate smoothly and efficiently. Our skilled technologist team is dedicated to delivering top-notch service, from troubleshooting to full-scale repairs, to keep...


  • Cambridge, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. The Office Services Concierge will provide support to the site with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and helpdesk. The Office Services Concierge will be a dynamic resource who will support our...


  • Cambridge, Canada TRH Services Full time

    **Job Title**:Office Administrator **Company**:Brandon Biomed Inc. **Divisions**:Brandon Biomed and TRH Services **Company Address**:140 McGovern Dr., Cambridge, ON, CAN N3H 4R7, Unit:23 **Department**:Office **Statement of Purpose**: TRH Services is a division of Brandon Biomed Inc. and is one of Ontario's largest independent medical service companies....

  • Summer Student

    6 days ago


    Cambridge, Canada BWX Technologies Full time

    Summer Student - Office Services Operations Support - Cambridge, ON - Hourly rate of pay: $18.00 - 20.00; 40-hour work week; June to August, 2024_ **Job Purpose** Under general supervision this position provides general support to various office services areas, such as mail sorting & delivery, ordering supplies, moving furniture, personnel office moves...

  • IT Manager, Service

    3 days ago


    Cambridge, Canada Septodont Full time

    Job Summary The IT Manager, Service & Support – Americas reports to the Senior IT Manager, Operations and manages all areas of IT Service and Support in the region. Acting as the management level contact for local needs including for the Cambridge site. This includes managing and mentoring the IT staff responsible for service delivery, help desk, and...


  • Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Full Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...

  • IT Site Support

    1 month ago


    Cambridge, Canada Tenneco Full time

    **Position: IT Analyst** **Location: Cambridge, Ontario** **Dotted Reporting Relationship: Plant Controller** Provides IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT team and external...

  • IT Manager, Service

    4 weeks ago


    Cambridge, Canada Septodont Full time

    **General information**: **Reference **:2024-1705 **Position description**: **Job Title**: IT Manager, Service & Support - Americas **Company Details**: Novocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and...


  • Cambridge, Canada The Signman Realty Installation Services Inc. Full time

    Overview: The Signman Realty Services Inc. / Installation Services Inc., the largest and longest operating full-service realty supplier in the Waterloo Region, is seeking dedicated, combination Office / Warehouse Workers to join our team. We take great pride in offering prompt, reliable, and professional signage, graphic, and installation / removal services...


  • Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    Be someone's eyes and ears. Bring the world to a person who is deafblind.Sensity has an exciting opportunity for a Full Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new skills and...


  • Cambridge, Canada University of Waterloo Full time

    Overview: The Client Support Specialist provides a wide range of direct services and support to faculty, staff and students in their use of the electronic workspace at the School of Architecture. The Client Support Specialist is responsible for providing services, support, consulting, training and communication services to clients at the School of...

  • Office Coordinator

    4 weeks ago


    Cambridge, Canada Altruck International Truck Centres Full time

    Altruck International Truck Centres is currently seeking an **Office Coordinator **for our **Kitchener **location. Summary The Office Coordinator is responsible for planning and overseeing all administrative support and office services for the company. This includes coordinating and communicating office activities, reception duties, accounts payable...

  • Office Assistant

    1 month ago


    Cambridge, Canada Cambridge Conservatory of Music Full time

    '''Job Overview''' '''Responsibilities''' - Greet and assist visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate person or department - Provide general administrative support, such as filing, photocopying, and scanning documents - Maintain office supplies inventory and place orders as needed - Assist with...


  • Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **Job Profile**: Position Title: IT Support Technician Department: Corporate Information Technology Reports To: Team Lead, IT Client Support Location: Cambridge, On-site **Job Summary**: The IT Support Technician ensures consistent, cost-effective, quality support for support services, endpoint desktop technology and end user experience for our internal...

  • IT Support Technician

    1 month ago


    Cambridge, Canada ATS Automation Tooling Systems Full time

    **Job Profile**: Position Title: IT Support Technician Department: Corporate Information Technology Reports To: Team Lead, IT Client Support Location: Cambridge, On-site **Job Summary**: The IT Support Technician ensures consistent, cost-effective, quality support for support services, endpoint desktop technology and end user experience for our internal...

  • Office Manager

    1 month ago


    Cambridge, Canada SunGrid Solutions Full time

    **Job Title** Office Manager **Company’s Basic Information** SunGrid Solutions Inc. is one of the world’s leading Renewable Power and Battery Energy Storage Solutions provider. The excellence we bring to our work and to our workplace recognizes SunGrid as a growing value-added partner globally. **Role Summary** - **Location**:_ - Cambridge, Ontario,...

  • IT Support Technician

    4 weeks ago


    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **Job Profile**: Position Title: IT Support Technician Department: Corporate Information Technology Reports To: Team Lead, IT Client Support Location: Cambridge, On-site **About ATS Automation**: ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global...

  • Office Manager

    1 month ago


    Cambridge, Canada peopleCare Communities Full time

    peopleCare Communities is looking for an experienced Office Manager (OM) to join the peopleCare team as OM of our 185 licensed-bed Hilltop Manor home in Cambridge, Ontario. ABOUT US peopleCare has been named one of Canada’s Best Managed Companies for the tenth year in a row! We are a growing Canadian owned and family-operated organization in senior...


  • Cambridge, Canada AGDATA Full time

    We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the...

  • office administrator

    2 weeks ago


    Cambridge, Canada 1907086 ONTARIO INC Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksReview and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentAdminister policies and procedures...