Table Games Shift Manager

4 weeks ago

Toronto, Canada Great Canadian Full time

**Position Summary**

Under the general direction of the Manager, Table Games or Casino Manager, this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objective s and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities
- Provides leadership, direction and mentoring to the Table Games operations
- Becoming an active member of the Casino Department Head meetings
- Plans, directs and implements the Table Games operation strategic plans
- Develops and implements Table Games policies and procedures
- Evaluates current business models; proposes and implements approved changes
- Provides Table Games support to casino General Managers
- Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
- Researches current and future trends as they relate to products and systems; makes recommendations for improvements
- Ensuring the administrative responsibilities associated with Kronos, Leave Management, and Performance Improvement are maintained as per procedure
- Communicating with all appropriate business units
- Develops Table Games training programs in conjunction with the Director, Training
- Responds to and resolves issues as escalated
- Liaises and communicates effectively with all appropriate business units
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
- Monitoring all table games repo rting, including labor costs
- Developing strategies to ensure the retention of existing and new VIP play within the Salon Prive
- Ensures compliance with licensing laws, health and safety and other statutory regulations Manages other initiatives as required

**Education and Qualifications**
- High School Diploma
- Post Secondary education or suitable combination of education and experience an asset
- Minimum 3 years of experience in gaming management
- Smart Serve Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office Ability to successfully obtain a Gaming License

**Work Environment Considerations**
- Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

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