Client Care Specialist
7 months ago
We areLoshen & Crem, an enthusiastic team of idealists passionate about skincare. Our main goal is to provide top-notch services and raise the industry's standards. We take our responsibilities seriously, but we also love to have fun and enjoy what we do
Our approach is based on integrity, empathy, and evidence-based methods. Every client is unique and deserves individualized support. That's why we take the time to listen, understand, and recommend products or routines tailored to their needs.
Our boutique is all about helping our customers feel beautiful in their skin. Our fantastic team works together seamlessly to provide the best experience possible. We are all dedicated to achieving success for Loshen & Crem, and we firmly believe that the power of teamwork is essential to make it happen.
**Who you are.**
Are you a professional skincare enthusiast passionate about providing top-notch customer service?
We are seeking a French and English-speaking, highly motivated, and customer-focused individual to join our team as a Customer Service Representative. Your bilingual skills will be valuable, allowing you to provide exceptional service to our diverse customer base. With your in-depth skincare knowledge, you can provide valuable product recommendations and information, ensuring a positive and delightful experience with our brand.
Joining our team will not only allow you to contribute to our brand's success but also enable you to grow and develop your skills in the skincare industry. This is a fantastic opportunity to work with a team that values your expertise and dedication, and we can't wait to see how you'll thrive in this role
**Responsibilities**:
- Providing customers with accurate and personalized product recommendations and information
- Resolving customer complaints and issues, escalating them as necessary
- Processing orders and returns accurately and efficiently
- Maintaining accurate records of customer interactions and transactions
- Staying up-to-date with product knowledge, industry trends, and company policies
**Requirements**:
- Must be fluent in spoken and written French and English
- 3 or more years of experience in customer service, preferably in the skincare industry
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Google Office and customer service software
- Esthetic or Cosmetology certification
**If this sounds like you, we want to hear from you**
**Send your resume AND cover letter today.**
**No cover letter = no reply**
Pay: From $20.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Company events
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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