Tenant Service Coordinator
1 month ago
**Position Summary**:
The Tenant Services Coordinator is a fundamental support role designed to enhance the operational and administrative functions of our Property Management Department. This position aligns with The M Group's commitment to empowering our communities through exceptional service and strategic investment. In this role we are looking for someone with a Customer Service Excellence focus to enhance our growing Tenant Service Coordinator Team.
**Key Objectives**:
- **Safety and Standards**: Prioritize the safety and well-being of both the building and its tenants. Ensure the building and its equipment are operated and maintained to the standards expected by owners and management.
- **Tenant Relations**: Attract and maintain high-calibre tenants while fostering harmonious and professional relationships with all tenants, trades, and management staff.
- **Service Excellence**: Provide professional and prompt service to tenants and tradespeople, ensuring a positive experience and satisfaction.
**Core Responsibilities**:
**Operations Support**:
- Assist in daily operations and provide support to the Property Management Team.
- Familiarize yourself with MMC Company policies, tenancy agreements, rules, and regulations.
- Administer and manage vendor relationships and activities related to the physical operation of the property, including service procurement, fire safety inspections, contract management, and more.
- Follow all fire safety procedures as required by the Ontario Fire Code and maintain accurate documentation.
- Participate in tenant retention efforts and coordinate seasonal events.
**Tenant Services Management**:
- Respond positively to the needs and concerns of all tenants, ensuring alignment with ownership's investment objectives.
- Deliver notices, letters, and forms to tenants, ensuring care with all legal documents.
**Financial and Administrative Duties**:
- Ensure all unit records are accurate, up-to-date, and maintained with strict confidentiality.
- Assist with fiscal activities, vacancy tracking, and insurance claims.
- Maintain accurate records for parking, lockers, and other relevant aspects, and manage allocated parking and visitor parking.
**Minimum Education/Experience Required**:
- A high school diploma is required; a post-secondary degree/diploma in hospitality, administrative support, or related fields is preferred.
- 2-3 years of experience in Customer Service, Hospitality, Administration, or similar roles is preferred.
- Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
**Required Skills & Qualifications**:
- Excellent interpersonal and customer service skills.
- Ability to follow instructions and demonstrate a strong sense of responsibility.
- Highly energetic with the ability to adapt to changing priorities positively.
- Familiarity with building maintenance systems like HVAC, plumbing, electrical, and safety systems is an asset but not required."
**_ AODA_**
**_ Use of AI_**
**Benefits**:
- Company events
- Extended health care & Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
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