Service Delivery Worker

6 months ago

Toronto, Canada March of Dimes Canada Full time

**Service Delivery Worker - Full Time - 24 month Contract - Central Toronto (Downtown)**

**You’ll feel great about a career with March of Dimes Canada**

At March of Dimes Canada, **our collective work matters**. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. You’ll be joining a team made up of more than 2,000 professionals that’s **dedicated to solving big challenges** and creating real change for people with disabilities in communities across our country. They’re at the center of all we do, and we make a real difference in their lives every day. It matters to us because **the need is urgent — and it’s growing**.

More than six million people with disabilities in Canada experience challenges like poverty, discrimination, indignity, and isolation. These are the barriers that you’ll help tear down. Together, with your vital contributions, we’ll keep moving the dial on the challenges people with disabilities face. Our work is deep and wide — and you’ll always find it deeply rewarding — which is why we pull together to make change happen. Our collective efforts are rooted in our **Purpose**, **Vision**, and **Mission**, which inform how we drive all our work forward:

- **Purpose**: Champion equity. Empower ability.
- **Vision**: An inclusive, barrier-free society for people with disabilities.
- **Mission**:To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

- Contributing to our important mission**:creating real change for people with disabilities**:

- Joining a **leading national charity** with a history of impact and a future full of possibility
- Enjoying **industry-leading employment incentives and benefits**:

- Supported in your **professional growth, development, and success**:

- Included in our **empathetic and supportive work culture**

Learn more about why we’re a great employer at **marchofdimes.ca/careers**.

**This Opportunity**:
We are currently looking to fill a 24 Month Contract Full Time Service Delivery Workerrole in the Central Toronto area (Downtown).

Starting wage to be announced.

**Roles and responsibilities**:

- Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both consumer and staff in accordance with the consumer service and budgeted hours.
- Develop and revise as needed, a master schedule, in accordance with the consumer service and budgeted hours.
- Provide hours of service monthly reports to Supervisor.
- Ensure consumer-focused service delivery and refer service complaints to supervisor for follow-up.
- Provide administration support for Programs (i.e. correspondence, file management, co-ordinate staff meetings, orientation and training etc).
- Payroll processing and verifying of personal expense statements to meet set deadlines identified by the payroll schedule.
- Carrying the after hours phone based on a rotating on-call schedule to cover evenings and weekends for consumers and staff.
- Support the team with the hiring of staff when required. Assist with tasks such as interviewing, hiring/job offering, orientation and any other duties that may be necessaryto successfully secure new staff.

**Qualifications and experience**:

- High School Graduate or equivalent
- Ability to take initiative, multi-task and work under pressure within deadlines
- **Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system**:

- Excellent telephone manner and customer service skills
- Flexible to changing demands of the job
- Excellent interpersonal skills, communication skills, and math accuracy
- Excellent writing and proofing skills; exceptional organizational skills
- Scheduling experience an asset.
- **Reliable transportation REQUIRED**

**How to apply**

**Questions about working at March of Dimes Canada?**

**COVID-19 Vaccination Policy**

Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

**Need accommodations? We're here to help**

**Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach**

MODC is dedicated to building an

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