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Sales Coordinator

4 weeks ago

Newmarket, Canada Pfaff Automotive Full time

Sales Coordinator

Audi Newmarket Newmarket ON L3Y 9A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
Used Vehicle Manager

**Summary**

The Sales Administrator supports the Sales Department in the One Price, One Touch model of selling cars. This role operates as a compliance specialist, ensuring that the paperwork, delivery and other activities regarding the sale of the vehicle have been initiated or completed.

**Duties and Responsibilities**
- Monitor and evaluate training programs to ensure they are current and effective.
- Manage vehicle contracts once initiated by Brand Specialists and ensure timely filing of them.
- Ensure warranty and other F&I contracts are completed and filed.
- Ensure that funding documents are fully completed and signed by customers, then sent to the relevant funding company for processing.
- Ensure that Retail Delivery Registration (RDR) takes place for each vehicle sold. This is registering the vehicle to the manufacturer.
- Register sold vehicles.
- Ensure that licensing for sold vehicles takes place in a timely manner.
- Stocking cars in DMS and other systems once they have arrived on site. (Inventory Team will do the purchasing and the flooring of these vehicles).
- Key tagging - this involves entering the keys for all vehicles into the system and onto the keyboard.
- Manage the Garage Register for both new and used vehicles.
- Schedule deliveries of sold vehicles to customers.
- Schedule PDIs for all new vehicle inventory.
- Once deals are complete, the paperwork needs to be scanned to the Deals Team at Head Office. This must happen within 48 hours of the car being delivered.
- Confirm that deposit has been received for sold vehicles.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains a positive working relationship with team members and management in a team environment.

**Skills and Qualifications**
- Post-secondary degree/diploma is preferred but not mandatory.
- Minimum 2-year experience in a comparable role is required.
- Experience dealing in a multi-company/location environment is required.
- Experience working in a deadline-driven environment (i.e. able to meet tight timelines during month-end closing).
- Ability to self-review their own work
- Possess the ability to build strong relationships with GMs, Department Managers, Head Office Accounting Staff, Brand Specialists, Business Managers and external vendors.
- Detail-oriented, organized, efficient and able to manage a large amount of paperwork.
- Excellent interpersonal and customer service skills.
- Must be able to communicate in verbal and written English.
- Strong aptitude for numbers and strong analytical skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.
- Proficiency with CDK and/or Reynolds & Reynolds (or other DMS) is preferred but not mandatory.
- Intermediate-level Excel knowledge is required.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

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