Operations Manager

3 weeks ago


Whistler, Canada Whistler Platinum Full time

Housekeeping Manager
Full Time, Year-Round

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.

Join our Team
The Housekeeping Manager ensures the smooth running of our Housekeeping Team, including Property Inspectors, External Housekeeping Contractors and the Houseperson team. Working closely with the Operations and Owner Relations teams, this role is vital for ensuring that we maintain the highest cleanliness standards in our homes.

What will I be doing?
Housekeeping
- Execute all aspects of daily management of the housekeeping operation
- Build and maintain relationships with our external housekeepers to ensure consistent standard in all our homes
- Foster a good relationship with our Laundry team, execute linen control and conduct monthly inventory audits
- Execute seasonal home-resets, shoulder-season projects and ongoing home-improvement projects within the portfolio
- Provide monthly control reports on expenses to home-owners

Leadership
- Maintain good communications and working relationships with all department managers and directors
- Participate in setting departmental goals, work schedules and policies and procedures
- Participate in the Manager on Duty schedule
- Work closely with the Operations Teams (Guest Services, Maintenance and Owner Relations) to ensure timely property switches and perfect arrivals for our homeowners and guests
- Participate in regular operations and leadership meetings to keep the team informed of housekeeping and maintenance issues, policy and procedure changes
- Other duties as required - we are a flexible team who work together to support one another - no two days will be the same

HR & Administration
- Responsible for recruitment, training and supervision of the Housekeeping Team
- Schedule staff, review hours and complete payroll records
- Manage individual and group performance expectations and goals, providing coaching and feedback at the individual and team level
- Review and adjust schedules to accommodate the fluctuations of owner and guest stays and requests and ensure the team is supported
- Completing payroll and department HR responsibilities
- Proven operational leadership essential
- Hospitality diploma, college degree or two years previous supervisory experience in a hospitality environment
- Previous housekeeping experience in a hotel or similar environment essential - luxury experience an asset
- Proven record of people leadership skills, with an empathetic and caring approach
- Ability to work in a cross-generational environment
- Excellent planning and organising skills and clear verbal and written communication skills
- A team player that jumps in with whatever is required; flexible shifts, making beds, delivering supplies or guest luggage

Why work for Whistler Platinum?
- Small management team where you will have the opportunity to be part of the conversation daily
- A company culture that makes changes based on employee feedback
- Growth opportunities within the company
- A competitive compensation package based around factors important to you
- Recreation Benefit for leisure or ski pass
- Extended Medical coverage
- Tuition Reimbursement



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