Senior Rooms Operations Manager

4 weeks ago

Whistler BC, Canada Delta Hotels & Resorts Full time

JOB SUMMARY

Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
  1. Leading Room Operations Team

    • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
    • Manages the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
    • Leads specific team while assisting with meeting or exceeding property goals.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.
    • Sets clear expectations, with the General Manager, for the team.
    • Verifies that the team has the capabilities to meet expectations.
    • Leads by example demonstrating self-confidence, energy, and enthusiasm.
    • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

  2. Managing Property Rooms Operations Function(s)

    • Follows property specific second effort and recovery plan.
    • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
    • Takes proactive approaches when dealing with employee concerns.
    • Extends professionalism and courtesy to employees at all times.
    • Communicates/updates all goals and results with employees.
    • Meets semiannually with staff on a one-to-one basis.
    • Schedules the team against guest and hours/occupied room goals.
    • Monitors compliance with standards and procedures.
    • Performs hourly job functions as needed.

  3. Providing Exceptional Customer Service

    • Provides excellent customer service by being readily available/approachable for all guests.
    • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
    • Takes proactive approaches when dealing with guest concerns.
    • Extends professionalism and courtesy to guests at all times.
    • Responds timely to customer service department requests.
    • Verifies all team members meet or exceed all hospitality requirements.

  4. Managing Profitability

    • Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
    • Verifies that a viable key control program is in place.
    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

  5. Conducting Human Resources Activities

    • Interviews and assists in making hiring decisions.
    • Promotes both Guarantee of Fair Treatment and Open Door policies.
    • Verifies that orientations for new team members are thorough and completed in a timely fashion.

The salary range for this position is $X to $Y annually.

#J-18808-Ljbffr

  • Rooms Operations Manager

    2 days ago

    Whistler, Canada Marriott International, Inc Full time

    **Job Number** 23145123 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area...

  • Assistant Rooms Operations Manager

    2 months ago

    Whistler, Canada Marriott International, Inc Full time

    **Additional Information** Housekeeping focused. **Job Number** 23196659 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...

  • Senior Rooms Operations Manager

    4 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    4 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    4 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    4 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    4 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with stan

  • Senior Rooms Operations Manager

    2 weeks ago

    Whistler Resort Municipality, Canada Marriott International, Inc. Full time

    Job Number 24078781Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages the execution of all operations i

  • Senior Rooms Operations Manager

    2 weeks ago

    Whistler Resort Municipality, Canada Marriott International, Inc. Full time

    Job Number 24078781Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages the execution of all operations i

  • In Room Dining Manager

    3 weeks ago

    Whistler, Canada FAIRMONT Full time

    Company Description **Your team and working environment**: Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor...

  • In Room Dining Manager

    2 weeks ago

    Whistler, Canada AccorHotel Full time

    Company Description **Your team and working environment**: Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor...

  • In Room Dining Manager

    1 week ago

    Whistler, Canada Fairmont Château Whistler Full time

    Company Description Your team and working environment: Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor...

  • Room Attendant

    1 week ago

    Whistler, Canada The Listel Hotel Full time

    Who are we? At The Listel Hotel, we take great pride in our open and creative approach to our hospitality operations. We believe the unique talents of our employees are the heart of our success. Role: The housekeeping room attendant provides the comfort and security of the guests by presenting an organized and clean guest room **Responsibilities**: -...

  • Room Attendant

    2 weeks ago

    Whistler, Canada LaTour Group Management, Canada, Inc. Full time

    **LaTour Group Management Canada, Inc., located in Whistler, BC is now hiring for part-time Room attendants for our managed properties!** **Pay range - $25-$27 per hour depending on experience.** *** The Room Attendant cleans rooms consistent with LHR standards and interacts with guests in a manner that promotes a positive impression of the staff and...

  • Room Attendant

    3 weeks ago

    Whistler, Canada Sundial Hotel Whistler Full time

    **Room Attendant Job Description**: The Room Attendant is responsible for attaining the highest quality of cleanliness for all suites in the Sundial Hotel and Carleton Lodge. Your responsibility is more than your job description - you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as...

  • Room Attendant

    3 weeks ago

    Whistler, Canada Sundial Hotel Whistler Full time

    **Room Attendant Job Description**: The Room Attendant is responsible for attaining the highest quality of cleanliness for all suites in the Sundial Hotel and Carleton Lodge. Your responsibility is more than your job description - you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as...

  • Room Attendant

    2 weeks ago

    Whistler, Canada Executive The Inn at Whistler Village & Mountain Side Hotel Full time

    _Staff Housing Available!! (Creekside/Alpine)_ - Fully paid for Whistler Spirit Ski Pass!!_ - or_ Gym Pass!! - Extended Healthcare_ ---------------------------------------------------------------------------------------------------------------------_ - Room Attendant/Housekeeping - Full Time _ **Summary of Responsibilities**: The role of a Room Attendant is...

  • Room Attendant

    3 weeks ago

    Whistler, Canada Concord Sundial Management Inc Full time

    **Room Attendant Job Description**: The Room Attendant is responsible for attaining the highest quality of cleanliness for all suites in the Sundial Hotel and Carleton Lodge. Your responsibility is more than your job description - you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as...

  • Room Attendant

    4 weeks ago

    Whistler, Canada Sundial Hotel Full time

    **Room Attendant Job Description**: The Room Attendant is responsible for attaining the highest quality of cleanliness for all suites in the Sundial Boutique Hotel and Carleton Lodge. Your responsibility is more than your job description - you will be trained in every relevant area of the company operations and can expect to work in all roles in any...

  • Training Manager, Rooms

    1 week ago

    Whistler, Canada Fairmont Château Whistler Full time

    Company Description Your team and working environment: Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor...