Communications Advisor

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The **Communications Advisor (Digital)** is a resourceful and collaborative communicator comfortable with learning new tools. This individual is digitally-savvy and is responsible for the design, development, support and maintenance of SickKids websites. Their work helps ensure that SickKids¿ online presence reflects our mission, goals and objectives, and engages our key stakeholders.

**Here's what you'll get to do**:

- Work with Communications & Public Affairs, Information Management and Technology (IMT) to ensure that SickKids websites (including sickkids.ca and the staff intranet) are of the highest quality in terms of content, design, functionality, accessibility and value as primary communications tools meeting the needs of key audiences.
- Support quality assurance for external and internal websites, as well as digital screens across the campus. Ensuring content adheres to branding and content guidelines and accessibility requirements.
- Provide technical support and communications advice to internal web clients on the development or enhancement of assets to complement web content (such as page layouts, graphics).
- Support and advise on design of new pages, content types and features on sickkids.ca, and the intranet as well as user management and quality assurance workflow.
- Participate in development sprints and the testing, implementation and training phases of new tools, working with internal and external vendors as required.
- Foster a community of learning and support for content contributors who edit and manage pages on sickkids.ca and the intranet.
- Stay current on emerging digital trends and technologies and evaluate potential use case of new tools.
- Is aware of relevant Hospital policies and procedures and the impact of privacy, security and accessibility legislation on digital communications. This includes consulting on the development of new policies when necessary and reviewing/editing existing policies.

**Here's what you'll need**:
**Essential requirements**
- A degree or diploma with a focus on digital communications, content strategy, marketing or proven relevant experience in a digital communications environment.
- One-to-three years of experience in the digital communications industry, with web-related experience. Experience in the non-profit or health-care environment is an asset.
- Experience with content management systems. Experience with SharePoint required.
- Digital-first mindset. Familiarity with user experience (UX) design, Search Engine Optimization (SEO) principles and considerations for mobile design.
- Proofreading and/or content quality assurance experience and familiarity with Canadian Press style guide
- Aptitude for teaching/training others and fostering collaborative relationships
- Excellent time management and organizational skills. Ability to work independently to determine day-to-day activities and to set work priorities.
- Strong web writing and editing skills
- Demonstrated portfolio of web/digital design project
- A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

**Assets**
- Experience content management systems: Episerver, WordPress, Appspace
- Knowledge of Web Content Accessibility Guidelines (WCAG) and experience in creating and maintaining AODA-compliant websites
- Knowledge of Office 365, Adobe products
- Experience with Google Analytics and providing recommendations based on metrics
- Working knowledge of HTML and familiarity with Figma and Invision

**Here's What You'll Love**:
**Benefits**
- This position is eligible for employee benefits coverage; including but not limited to, health and dental benefits. The benefits offered will be discussed at the time of position offer.
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

**Impact**
- A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
- The opportunity to make an impact. Regardless of

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