Digital Mail Services Administrator
1 week ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently. The successful applicant will also provide customer satisfaction by ensuring that physical mail which cannot be scanned is sorted appropriately for routing to appropriate areas.
**What will you do?**
On a regular basis, this role will rotate between operating a scanner and performing data entry.
Scanning:
- As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly.
- By effectively sorting documents, the administrator helps streamline claims to the appropriate area, reducing potential re-work.
- By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area.
Indexing:
- As the first person to work with the digitized image, the administrator plays a key role in ensuring proper classification and correct key completion of data on claim forms and receipts.
- Through key completion/indexing, the administrator is responsible for ensuring data is lifted completely and correctly, and entering key data that could not be lifted.
From time to time, the administrator may be required to perform other duties, including but not limited to:
- Material handling, including the distribution of mail to scanner operators, document retrieval, and processing interdepartmental requests
- Advanced document sorting and classification, including the preparation of dental claims for review by Dental Specialists
- Retrieve e-faxes from the Group Benefits Fax database, match the e-faxes to Service Requests generated by the Customer Care Centre, and route the attached e-faxes to the H&D claims area
- Letter creation
**What do you need to succeed?**
- Collaborates effectively with other team members and other departments
- Communicates confidently both verbally and in writing in English and French
- Focuses on the customer
- Takes accountability
- Understands our business and how our processes affect the Group Benefits line of business as a whole.
Skills and Assets
- Bilingual (French and English)
- Experience with Lotus Notes, Ultera, Citrix/Kofax is an asset
- Basic customer service ability
- Intermediate time management skills
- Intermediate multi-tasking ability
- Excellent keyboarding and computer skills
Notes/Unique Requirements:
- RCMP security checks (including two valid photo ID’s, fingerprinting) required
- Digital Mail Services operates Monday through Friday, 7:30 AM to 3:30 PM
- The role involves tasks which are of a repetitive nature
- The role involves working in a dusty environment
- The role is onsite at the Waterloo-King (227 King St. S, Waterloo, ON) location
**What’s in it for you?**
- Great Place to Work® Certified in Canada and the US.
- Named 2021 “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work - 2021
- Flexible hybrid work model including in-country work-from-home if you prefer. #LI-Remote, or #LI-Hybrid.
- Pension, stock and savings programs to help build and enhance your future financial security
- Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative, and inclusive culture
- Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):
- Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
- Employees whose job duties require them to attend a
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