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Gift Processing Administrator

4 months ago

Mississauga, Canada Emergency Relief and Development Overseas Full time

**Key Responsibilities**

Gift Processing and Administration:

- Receive, sort, and distribute incoming daily mail.
- Processes by batch a high volume of cheques, credit cards, E-transfers, and online donations.
- Ensures donations maintain gift details and are processed in an accurate and timely manner.
- Maintains a comprehensive filing system of gift records and supporting information.
- Produces and distributes donor correspondence for payment renewals and assists with department mailings.
- Assists in quality control efforts by providing assistance in database clean ups.
- Following appropriate procedures, creates records for new donors and makes necessary changes or updates to existing donor records, including adhering to Canada Post addressing guidelines.
- Maintains accurate names and constituent relationships for stewardship and donor recognition.
- Protects confidential donor and organization information in a variety of formats including network files, digital images, and physical files.

Donor Care:

- Keeps up to date with information on all aspects of ERDO’s current programming and campaigns in order to answer any related enquiries.

Financial Reconciliation and Recovery:

- Assists Manager with audit requests.
- Works with the Finance Department to coordinate accurate deposit information and resolve any gift processing discrepancies, provides backup documentation when needed.
- Completes gift adjustments on payment declines and NSFs, or as requested by Manager and the Finance Department to correct any irregularities.
- Assists with quality assurance of gift entry by identifying and resolving gift processing issues, opportunities, and inconsistencies promptly, contacting donors directly to complete payment of their gift.

**Qualifications**

Core Competencies:

- Detail-oriented individual with proven accuracy and ability to audit work, who thrives when working with data.
- Exceptional organizational and problem-solving skills, with the ability to work effectively, sensitively, and confidentially.
- Ability to prioritize and organize multiple simultaneous gift and data entry projects in a fast-paced environment.
- Excellent interpersonal skill set, with experience working in a flexible and collaborative small team environment.
- Proven experience in excellent customer service and stewardship skills
- Strong communication skills, both oral and written.
- A proactive and confident self-starter, with the ability to think critically.
- Commitment to the Mission, Vision, and Core Values of ERDO.

**Experience**:

- Two or more years experience in a similar role using Raiser’s Edge or comparable CRM.
- Post-secondary diploma or degree preferred.
- High-level proficiency in MS tools including MS Excel and Word.
- Accounting/bookkeeping knowledge an asset but not required.
- Bilingualism (French) an asset

We thank all applicants and look forward to hearing from you

**Salary**: $46,000.00-$48,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5N 7W5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person