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Production Systems Specialist

2 months ago

Concord, Canada Konica Minolta Full time

**Responsibilities**:

- Maintain and repair Production systems and resolve customer printing issues
- Maintain effective relationships with customers and sales
- On-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies, maintain accurate records and assist other team members as required
- 10% - Lead referrals, assists with customer assessments and solution design
- 90% - break-fix and customer support
- Seeks opportunities to improve territory parts budget and inventory control
- Perform other relevant duties as assigned by management

**Skills**:

- Experience Required:

- 2-3 years

Network Skills:

- Install and troubleshooting of basic printing and scanning solutions
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business apps

Solutions Knowledge:

- Basic understanding of solutions portfolio

Product Knowledge:

- Excellent working knowledge and certification of production systems

Color Skills:

- Working knowledge of calibration, and RIP configurations

Communication Skills:

- Excellent verbal and written and interpersonal

Mentoring and Instruction:

- 10% - based on technical expertise
Pre/Post Consulting Ability:

- Moderate

Working directions:

- Requires limited assistance for more difficult problems
- Requirements:

- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management

Konica Minolta Certifications:

- Required to achieve Professional Level Certification
- Physical Requirements:

- See Official Physical Requirements
- Business Travel:

- Travel within assigned territory
- Education:

- Electronics/Technical degree preferred
- Industry Certifications:

- CompTIA A+ Certification CompTIA Net+ Certification (or equivalent experience)
- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._

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