Constituency Assistant

4 weeks ago

Burlington, Canada Liberal Member of Parliament Full time

**Job Posting:  Constituency Assistant**

**Office of the Hon. Karina Gould, MP Burlington**

**Job title**: Constituency Assistant

**Type**: Part-Time (25 hours per week)

**Location**: Burlington, ON (Travel may be required)

**Job purpose**: To support the office of the Honourable Karina Gould, MP Burlington, by acting as a resource and service representative for constituents and collaborate with team members in community engagement and communications support.

**Duties and Responsibilities**:

- Responsible for handling queries from the public over the phone and in person or directing queries appropriately
- Manage constituent casework as assigned, including relevant data collection and recording in CRM case management database
- Assist with triaging, organizing, managing, researching, tracking and responding to correspondence
- Media monitoring. Tracking hot topics and issues relevant to the MP’s constituency and prepare daily media briefings on topics of interest in the riding, region and global news
- Provide additional support to the Community Engagement Manager for communications material as needed
- Assist in preparations for community relations and outreach, including monitoring community activity and participating in community events either on behalf of or with MP
- Assist in the organization of and participation in meetings and events with/on behalf of the MP as required
- Ensure MP receives briefing material ahead of day’s events and MP is kept on schedule when the MP is in the Constituency, working closely with the Hill Assistant in Ottawa to coordinate MPs schedule
- In collaboration with other Constituency Staff, ensure preparations, sign-in, notes and follow-up from Town Halls, neighbourhood check-ups, other meetings and community events are completed in a timely manner
- In collaboration with the Constituency Office Manager, ensure all office materials and supplies, including brochures and information pamphlets, are up to date and in stock
- Ensure filing is maintained current at all times

**Qualifications and Skills**:

- Academic degree or diploma in a relevant field (political science, communications, human services) or equivalent work experience
- Ability to work efficiently under pressure, respond to short-term demands and adapt to new situations
- Exceptional judgment and interpersonal skills, and ability to exercise diplomacy when interacting with the public and stakeholders
- Above average written and verbal communications skills
- Fluency in English. Other languages are considered an asset
- Ability to work collaboratively as part of a small team is a necessity
- Familiarity with programs run by the federal government
- Proficient in MS Word, Excel, Outlook, Publisher, Zoom and other virtual meeting platforms

**Asset qualifications include**:

- Willingness to work some flexible hours, including occasional evenings and weekends (extra hours)
- Previous Constituency or Parliament Hill experience
- Network of social services contacts in **Burlington and Halton Region**:

- Valid G Driver’s Licence

**Working Conditions**:

- Security Clearance: You must submit and clear a security clearance as a condition of employment
- 25 hours per week
- Location: 777 Guelph Line Suite 209, Burlington, ON L7R 3N2

**Reporting Structure**:
The Constituency Assistant reports directly to the Director of Operations and the Member of Parliament as needed.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $22.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Administrative: 3 years (required)
- Customer service: 3 years (required)

Application deadline: 2023-01-27

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