Assistant to Councillors

**Description**:
**Working for the City of Burlington**

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

**Location**

**Position Overview**

This position is responsible for coordinating the administrative, public relations and communications functions requested by specific ward Councillors. Assistants to Councillors must maintain an appreciation of Corporate perspective and position on issues while providing direct assistance to Councillors as required, working within a small team to share the support of six members of City Council. Guided by the goals and objectives of the City’s Strategic Plan and committed to a customer first approach, the incumbent will support the City’s commitment to economic prosperity and community responsive growth management.

**Responsibilities**

The incumbent is responsible to:

- Provide a wide range of administrative and other support to Councillors including, but not limited to, preparing and monitoring budgets, planning for events, responding to inquiries from a range of internal and external stakeholder, coordinating team and Councillor calendars, addressing corporate and Council priorities and coordinating travel arrangements for workshop and conference attendance.
- Assist in ensuring that the office is accessible to constituents though regular and consistent hours of operation, responding appropriately to inquiries from the general public, community organizations, business representatives and staff in a timely and effective manner and addressing complaints by investigating the issue and consulting with the Councillor as required. and maintain a comprehensive contact list for Councillors’ use.
- Attend meetings with or on behalf of the Councillor such as ward advisory committees, citizen committee and advisory committees, other community groups and initiatives.
- Participate in communication-related functions such as developing correspondence, staff communications, newsletters, web updates and social media communications.
- Develop Councillor information on the corporate web site, ensuring that Councillor communications meet corporate branding expectations.
- Proactively stay current on related issues, actions and outcomes and conduct research, including internet research, on ward specific issues.
- During an election year, adhere to all corporate policies relating to election policies and protocols.
- Serve as a support to other Councillor Assistants and Council/corporate functions and duties as required

**Requirements**:

- Strong organizational skills as a self-starter with the ability to work both independently and as part of a team.
- Ability to work well under pressure, complete multiple assignments and thrive in a high-volume workplace with multiple deadlines and a necessity for a high degree of accuracy and attention to detail.
- Excellent customer service skills with the ability to communicate effectively with members of City Council, City committees, staff and Burlington residents.
- Proficiency using Microsoft Office (Word, Excel, Outlook and PowerPoint).
- Ability to deliver on a work plan comprised of day-to-day tasks as well as projects related to strategic corporate and departmental work.
- Experience working with CRM (Customer Relationship Management) systems is considered an asset.

**Accommodations