Noc Specialist

4 weeks ago

Brampton, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
The Network Operations Center is the customer advocacy headquarters that ensures all Rogers’s services are delivered effectively and efficiently while maintaining the utmost Quality of Service possible. The NOC specialists are technological talented leaders that will be directly involved with proactively minimizing customer service impact. For this, they will utilize automation techniques and tools to reduce operational iterations. In turn, the efficiencies gained will allow the specialist to be engaged in more cutting edge and innovative initiatives.

What you will be doing:

- Ability to manage 95% of service-related incidents to completion
- Liaise with engineering and vendors to optimize existing automation, correlation, and processing of network element alarms.
- Identify new automation opportunities based on data driven analysis
- Liaise with other Engineering teams for ongoing projects and roadmap planning of cutting-edge technology.
- Identify continuous process improvement initiatives that will reduce manual intervention and handoffs between departments.
- Monitor change control activities from inception to proactively identify potential sources of impact to the Rogers services.
- Consistently review service tools and performance reports to identify areas of service performance opportunities.
- Actively participate in the Lab testing of new scripts and configuration changes prior to implementation.
- Create and maintain documentation relevant to FTR initiative such as MODs and MORs and collaborate in knowledge sharing opportunities with TAC and Engineering teams.

What you have:

- Degree/Diploma in Electronics/Telecommunications or equivalent.
- At least 5 years of experience in the telecommunications industry or New Graduate with a Degree/Diploma in a related discipline
- Excellent understanding of the current transport systems: TDM, DWDM, SONET,
- Advanced working knowledge of Fiber Optic, SONET, TDM, DWDM, CWDM, Ethernet and OTN Transport technologies UAT (Unified Access Transport) CDC (Colour, Directionless, Contentless), OTDR.
- Extensive knowledge on CIENA, Fujitsu, Nokia ALU, Ribbon and Nortel transport systems
- Knowledge of telecom carrier network services such as Local/LD Voice, Private Lines, GbE, Internet, MPLS, Wavelength services
- Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS.
- Familiarity with one or more of the Rogers Core Services: Wireless, Voice, Data and/or Video
- Experience with programming languages including Java, Python, C, Bash, SQL and Shell to create scripts required for the automation of operational tasks.
- Ability to understand Machine Learning technologies to aid with the reduction of system alarms requiring manual intervention.
- Ability to understand and adhere to the processes and procedures defined by Rogers (Incident, Change, Problem).
- Understanding of Agile and DevOps practices
- Ability to contribute positively in a team environment
- Ability to work in a fast-paced, dynamic environment with changing priorities.
- Excellent communication and interpersonal skills
- Self-motivated with the ability to take initiative in identifying and resolving problems independently.
- Ability to thrive in a dynamic 24/7 environment

Great-to-haves
- Six Sigma Certification
- Knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel.
- Knowledge of Virtualisation and Virtual Machines (VM), Cloud Computing, Automation, Robotics and AI, Network Function Virtualization (NFV), IOT and OTT

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 286843

Posting Notes: Digital & Technology

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