Noc Specialist
4 weeks ago
At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:
Rogers is seeking a **NOC Specialist, Core and Enterprise IP **responsible for the Tier 3 Operations located in the epicentre of Rogers Core Networks. Reporting to the Manager of the Enterprise and Core Data NOC at the Rogers Park Brampton Campus, the main job function includes Incident Management of network events affecting Rogers customers and services. This position requires working in a 24x7 work environment, and that background checks are required as a condition of employment.
What you will be doing:
- Analyzing complex incidents with advanced tools and cutting-edge technology
- Developing and mapping out service level diagnostic workflows for logic in automation
- Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
- Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
- Working with advanced network telemetry to build KPI use cases for effective trend analysis
- Lead incidents to resolution collaborating directly with the appropriate internal/external support groups, ensuring all customer and Network MTTR's and SLA's are met
- Engaging in continuous improvement through change and incident forums
- Monitor change control activities to ensure all planned network events are transparent as possible to the end customer
- Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers
- Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders
- Active on disaster recovery/pre-plan implementation and tabletop exercises
- Develop and document any department procedures needed for troubleshooting
What you have:
- Degree in Electronics/Telecommunications or equivalent academic qualification
- Experience in a Network Management environment is preferred including fault/performance management
- Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS
- Comprehensive knowledge of servers, DNS, DHCP, and cloud computing with VMware
- Extensive knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel
- Understanding of the fault/trouble management, notification and escalation processes is preferred
- Experience with wireless networks and security is an asset.
- Excellent communication, collaboration and interpersonal skills.
- Network programming experience using scripts, python, API’s is preferred
- Exceptional organization skills, PC literate & extensive knowledge of MS Office suite of collaboration tools
- Ability to thrive in a dynamic 24/7 environment
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 287802
Posting Notes: Digital & Technology
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