Service Specialist

3 weeks ago


Brampton, Canada Rogers Communications Full time

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
This technical support role within Network Management and Operations demands specific skills in understanding and troubleshooting complex service flows. It includes the context of an IMS network in roaming environment and being able to drill down into specific network platforms and elements that may be affecting these critical service flows. The Operations Roaming Services and Signaling masters wireless technologies listed above in both postpaid and prepaid environments. The specialist takes direction from the Senior team members and executes troubleshooting procedures and changes with a high degree of precision.

**What you will do**:

- Managing international roaming service tickets, troubleshooting, issues and customer care resolution.
- Managing domestic roaming service tickets, troubleshooting, issues and customer care resolution.
- Strong Unix skills including regular management practices on network platforms.
- Management of hardware platforms, including KPIs definition/thresholds, KPI development, KPI collection and real-time monitoring to ensure that service levels are strictly met
- Platform Alarm definition, implementation and management based on hardware, multiple servers and service flows
- Contribute to KPI dashboards creation on both Roaming services and signaling platform side,
- Develop proactive methods and reports in order to ensure best roaming network quality and premium roaming customer experience.
- Bring strong innovation ideas to constantly improve the delivery of roaming services.
- Participate to internal projects and network activities to introduce new network services and features.
- Negotiate and Communicate effectively with third parties and vendors on open cases; participate to regular service reviews.
- Enforce Change management policies, review/approval of Work Orders (eWO) / Method Of Procedures (MOP), execute on Incident, and Problem management
- Strong IP protocol suite knowledge, with an emphasis troubleshooting and threat detection.
- Roaming and wireless platforms infrastructure (especially Ericsson platforms) understanding and associated roaming (both international and domestic) flows
- IREG roaming tests. Interfacing with other international roaming partners and operators, including the completion of IR24, IR25, IR35, IR50, IR32, IR38, IR88 and any other roaming testing involving new upcoming technology.
- Interface mainly with internal Rogers groups, NOC, TAC, roaming business, wholesale, R4B, engineering and technology.
- Assist in the implementation and testing of new services and platforms, including internal activities.
- Demonstrated usage of escalation process.
- Reporting on a daily/weekly/monthly basis.
- Advanced level SIP knowledge
- Knowledge of ANSI, ETSI, 3GPP and CCITT, GSMA standards

**What you bring**:

- Efficient in Python, shell scripting and programming languages
- Ability to automate regular tasks, reporting, KPI monitoring etc.
- Minimum of 2 years working in an international roaming technical environment with roaming operations and support experience at wireless operator level.
- 5+ years telecommunications service provider industry experience at an advanced level.
- Proven experience of supporting wireless platforms, IP based services in a large scale organization deployment as a foundation with at least two of the following technology areas: VOIP networks, Core Wireless Signaling and Switching, SIP Operations, Session Border Control, IP Security Threat Response, Large Data Center Operational Support, Carrier Network Application Support.
- Signaling tool experience is a must (signaling network knowledge and trace tools experience),
- Deep technical knowledge on SS7, SIGTRAN, SIP and Diameter protocol.
- Splunk, Business Object and other relevant analytics tools
- Proven analytical and problem-solving skills are mandatory, with demonstrated customer service focus
- Demonstrated experience on 3GPP IMS network
- Superior communication and interpersonal skills are required
- Ability to work in a high pressure 7/24/365 operational role, in



  • Brampton, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Accounts Payable Specialist Location: Brampton HQ, Ontario Reports into: CFO, and/or delegate * This is not a remote position - You are required to be on-site every day. About The Role: Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment,...


  • Brampton, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Accounts Payable Specialist Location: Brampton HQ, Ontario Reports into: CFO, and/or delegate * This is not a remote position - You are required to be on-site every day. About The Role: Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment,...


  • Brampton, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Accounts Payable Specialist Location: Brampton HQ, Ontario Reports into: CFO, and/or delegate * This is not a remote position - You are required to be on-site every day. About The Role: Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment,...


  • Brampton, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Accounts Payable Specialist Location: Brampton HQ, Ontario Reports into: CFO, and/or delegate * This is not a remote position - You are required to be on-site every day. About The Role: Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment,...


  • Brampton, ON, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Accounts Payable Specialist Location: Brampton HQ, Ontario Reports into: CFO, and/or delegate * This is not a remote position - You are required to be on-site every day. About The Role: Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment,...


  • Brampton, Canada Algoma University Full time

    **JOB TITLE: Service Desk Specialist - **_Staff Bargaining Unit_ **DEPARTMENT**:Innovation & Technology Services (ITS) **POSITION STATUS**:Permanent-Part-time (20 hours/week) **LOCATION**:Brampton **SUPERVISION RECEIVED**:Help Desk & Training Supervisor **PRIMARY FUNCTIONS**: The primary function of the Service Desk Specialist is to provide technical...


  • Brampton, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...


  • Brampton, Canada CB Canada Full time

    Procurement Specialist On behalf of our client in the Telco Sector, PROCOM is looking for a Procurement Specialist. Procurement Specialist – Job Description Reporting to the Senior Manager of Access Networks Procurement, the Procurement Specialist position is a senior role within the Procurement and Supply Chain department focused on capital programs and...


  • Brampton, Canada TFI Canada Full time

    Customer Care Specialist The Customer Care Specialist, under the direction of the Customer Care Manager, will primarily be responsible for providing customer support in a high-volume call centre. This position is accountable for accurate entry of service work orders and parts orders, understanding equipment requirements and troubleshooting, arranging of...

  • Delivery Specialist

    4 weeks ago


    Brampton, Canada CB Canada Full time

    Delivery Specialist - Inbuilding On behalf of our client in the Telco Sector, PROCOM is looking for a Delivery Specialist - Inbuilding. Delivery Specialist - Inbuilding – Job Description Work within house Engineering groups to interpret, schedule and execute Engineering Work Orders Work with hired Contractors to schedule work based on Work Orders to...


  • Brampton, Canada Dynacare Full time

    **JOB DESCRIPTION**: Job Title**Junior Telecommunications Specialist** Function**Information Technology Solutions & Services (ITSS)** Stratum**S1** Department**Information Systems** Reports To**Senior Technical Spec** **i** **alist - Enterprise Telecommunications** Date Created- Date modified**May 14, 2015** **June 23, 2017** **JOB **SUMMARY**: **_...


  • Brampton, Canada Algoma University Full time

    _**Job Title: Academic Systems Specialist**_- **Position Status**:_Permanent, Full-time (35 hours/week) OSSTF_ - **Department**:_Office of the Registrar (OR)_ - **Supervision Received**:_University Registrar_ - **Location**:_Sault Ste. Marie or Brampton, ON_ **PRIMARY FUNCTIONS**: A. Systems Coordination 40% B. Scheduling / Registration 30% C. Reporting...


  • Brampton, ON, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Accounts Payable Specialist This is not a remote position - You are required to be on-site every day. Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service, and support across North America. We are currently looking for an Accounts Payable...


  • Brampton, Canada Weston Wood Solutions Full time

    ** Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.** We are Hiring! **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our...


  • Brampton, Canada Weston Wood Solutions Full time

    ** Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.** We are Hiring! **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our...


  • Brampton, Canada Weston Wood Solutions Full time

    We are Hiring! **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We...


  • Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Brampton Work Location - Brampton Posting Locations - Brampton Department - Procurement - Indirect Team 1 Job Function - Other Talent Area Employee Type - Regular Employee FT Salaried **About This Opportunity**: As a key member of the Procurement and Raw Materials Planning team, the Procurement Specialist is responsible for...


  • Brampton, Canada PeopleLift Full time

    **Collections Specialist** Canada (Hybrid) The Collections Specialist reports to the Collections Manager and works as part of the operations and accounting teams. This position is responsible for achieving and maintaining the Company’s credit and collections management plan. Ensure proper monitoring and timely identification of exposures, maintain...

  • Employment Specialist

    4 weeks ago


    Brampton, Canada triOS College Business Technology Healthcare Inc. | Eastern College Full time

    triOS College Business Technology Healthcare Inc. is actively seeking an **Employment Specialist** to join our Career Services team at the **Brampton campus**. **Primary Purpose**: The main purpose of the Employment Specialist is to successfully place triOS domestic and international students into internships in the industry related to their training...


  • Brampton, Canada Regional Municipality of Peel Full time

    **Job Description**: **Specialist**, **Community Engagement** **Human Services - Social Development, Planning and Partnerships** **Status: 1 Regular Full-time** **Salary Range**:$**89**,469** - $**111,**834** **per annum** **plus,** comprehensive **regular full time **benefit package** **Work Mode: Hybrid **_see below for more details about this work...