Platform Specialist

2 weeks ago

Brampton, Canada Rogers Communications Full time

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
**What you will do**:

- Design and implement automations across Network Operations using combination of in house and open-source development tools.
- Implementing and reviewing network tools/scripts.
- Identify new automation opportunities based on data driven analysis.
- Provide 24x7 on call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC (Network Operations), Implementation, Engineering and Service Delivery.
- Perform provisioning functions as required for growth activities, and project work
- Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues.
- Manage maintenance window planned and non-planned activity between the hours of Midnight and Six A.M on an as required basis.
- Liaison with network engineering & PMO to ensure network anomalies are addressed in accordance with criticality
- Implement engineering specifications for software, hardware and feature upgrades
- Enhance network security through user administration of all transport network elements.
- Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations
- Run monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s
- Perform proactive analysis of statistical data to identify potential fault trends and utilization issues.
- Represent Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment
- Develop, establish, and manage platform specific policies and procedures, including Disaster Recover Procedures and Business Contingency Planning.
- Compile investigation reports for major network outages and customer related issues.
- Create training documentation and provide training to internal departments

**What you bring**:

- Post-secondary degree/diploma, specializing in telecommunications
- Minimum of 5-10 years’ experience in a Technical Assistance or Network Management environment within a Optical Transport environment
- Experience and knowledge in Optical Transport Systems including Legacy platforms.
- Proven troubleshooting skills and an ability to remain focused during emergency restorations of failed services.
- Proven communication, analytical, organizational, and decision-making skills to access situations quickly and make informed decisions
- Core competencies should include integrity, accountability, adaptable, teamwork, and initiative and customer service orientated.
- PC literate including a working knowledge of Microsoft Office Suite - FTP, Telnet, C++, Python, TL1 Scripting
- Ability to work efficiently and independently in high stress situations.
- Knowledge of Data analytics and Log parsing into tools: I.e., Splunk, Graphana and others is an asset
- In-depth knowledge and proven practical experience with:

- DWDM
- CPL
- Photonic
- SONET - OC192, OC48 OC12 & OC3
- Fiber Technology
- Fibre Ring Topologies
- Fibre Plant Policies
- WAN/LAN internetworking principles and practices,
- TCP/IP
- OSPF
- Python
- Scripting TL1, CLI
- Automation
- Detailed knowledge of the following Systems and equipment would be an asset:

- Fujitsu
- Nokia
- Ribbon
- Ciena
- Nortel Optera Metro 3500/5200 and OC48 platforms
- Proficient written and oral communications skills
- Experience with automation mythologies is strongly preferred to deliver innovative ideas to increase efficiency
- Ability to make quick decisions in high stress environment.
- Demonstrated ability to work effectively in a team environment, in an organized, methodical, and pleasant manner.
- Ability to express good collaboration across the organization’s customers, stakeholders, and peers.
- Well-versed in the latest technology offering, capabilities, and trends.

LI-AV1

**Schedule**: Full time

**Shift**: Rotating

**Length of Contract**: No Selection

**Work Location**:82

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