Desktop Problem Manager
3 weeks ago
Skills Required:
- Proven ability to create automated test scripts, test scenarios and analyze results using AutoIT and PowerShell
- Strong understanding of key Performance counters impacting system utilization
- Experience in Performance Engineering in large Enterprise Windows Environments
- Experience in Windows Performance Benchmarking and Monitoring Utilities
- Strong scripting knowledge (PowerShell is a priority
- additionally Batch, WMI, VBScript, etc.)
- Strong technical understanding of Microsoft IE Web Browser Technologies
- Strong troubleshooting mindset (i.e. parsing event log, sysinternals tools, analyzing memory dumps)
- Ability to write technical and Presentation management documentation (system design and engineering documents)
- Understanding and exposure to Excel, macros and automation
- Strong verbal and written communication skills
- Experience with Infrastructure components
- Experience in monitoring tools for Network and Workstations, including but not limited to Perfmon, SysTrack, and Splunk
- 3 - 5 years of experience with AutoIT and PowerShell
- 5 - 8+ years of experience in information technology
- AutoIT and LoadRunner Certifications
- Experience working on complex projects
- Bachelors degree in Computer Science or related field
- Prior experience with Desktop and server-side resource analysis a big plus
- Knowledge of Selenium and QTP is plus
- Experience with SQL Server Database is plus
- Strong knowledge of fiddler
- Knowledge of Sniffer and other network tools
- Knowledge of Creating Jive and SharePoint site
Roles & Responsibilities:
- Builds and maintains a scalable, portable, configurable automated testing framework designed using AutoIT and PowerShell
- Conduct system performance testing to ensure system reliability, capacity and scalability
- Develop automated test scenarios and environments for performance testing
- Work with QA and developer teams to develop performance test plans and cases
- Analyze test results and coordinate with development teams for bug fixes
- Generate test summary reports for management review
- Evaluation and use of benchmarking, performance and load testing tools
- Analyze root causes of performance issues and provide corrective actions
- Suggest new tools and techniques to improve testing efficiency
- Review and recommend improvements to existing test procedures
- Report defects found in testing diligently, promptly, and accurately
- Manage Operations for Performance Engineering lab environment
- Reproducing customer Performance issues in our labs
- Design and build intelligent test systems that can simulate production traffic load
- Compare and contrast system performance with varying levels of physical resources (RAM, CPU cores, Disk caches, Network) and compute nodes
- Measure, report, and recommend performance Response Time Guidelines/SLAs
- Windows Desktop general engineering and hardware evaluation
- Creation of Desktop, Laptops, Virtual machines Performance Baselines for Windows and MAC Desktop Platform
- Create and Maintain Jive and SharePoint Sites
- Good coordination and communication skills
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Montréal, QC
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