On-air Desktop Support
1 month ago
**CTC007244 - On-Air Desktop Support**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: One year**:
**Mode de travail: On Site**:
**Description**:
IMPORTANT
Locations to consider - Montreal
Interviews - Bilingual (mandatory) - advanced French + English. Interviews in French
Work is on site, no remote work. 5 days/5 in office, Monday to Friday.
Top skill sets - Punctuality, teamwork, autonomy
Qualification:
Diploma or Degree in Computer Studies or related field,
Minimum 2 years of experience in a similar position,
Bilingual (mandatory) - advanced French + English
No specific project to mention
Hire ASAP by April 24th
Full time - We tried to convert this position into a full-time position but it was denied. We will extend our contractors until the 2 year mark. Not sure what happens after that in this new for us.
You will also be required to support Admin based staff with Desktop support, which includes all departments (eg. Sales, Marketing, Promotions, Brand Partnership, HR etc.)
Responsibilities will also include supporting key business staff including executives.
Job Duties / Accountabilities:
Supporting 3 main buildings in Montreal for Desktop and On-Air support. Must be flexible to move when needed between the 3 buildings in downtown Montreal.
Job on site.
Ability to work independently at all times
Work with users and other technical personnel to resolve problems
Responsible for On Air production support including newsrooms/studios/control rooms
Answers telephone support requests via Avaya One X softphone
Manage assigned tickets in a timely fashion
Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
Work with users and other technical personnel to resolve problems
Participates in system maintenance, upgrades, etc
Support Desktop OS issues (Windows 10/11)
Creates and updates technical documents for knowledge database
Essential Qualifications / Competencies:
Flexible to work evenings and weekends if required
Minimum of 2 years experience with:
Troubleshooting IT issues for Windows 10/11 workstations and MS Office 2016
Knowledge of network technologies (TCP/IP VPN, DHCP)
Experience with mobile devices and BES12
Experience using SCCM (remote control console)
Experience with Exchange Management Console
Experience with Active Directory
Experience with ServiceNow
Strong time management and organizational skills
Strong communication and teamwork skills and ability to work well under pressure
Diploma or Degree in Computer Studies or related field
Bilingual (mandatory) - advanced French + English
Working Conditions:
Hours of work are 37.5 hours per week. Overtime as required.
- (7.5h/day: predetermined schedule that can vary between 8am and 6pm, Mon to Fri)
- Must be able to lift 30lbs (13.6kg), to move computer equipment.
**Etes-vous sûr?**:
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