Credit Manager

3 months ago

Winnipeg, Canada ROBINSON Full time

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Administers the daily credit and collection activities within corporate credit guidelines ensuring responsibilities are accomplished in a manner which is sales supportive while minimizing credit risk. Develops positive, collaborative working relationships with sales staff and other internal and external stakeholders. Supports the achievement of department and company initiatives and goals.

**What you will do**:

- Conduct credit investigations on existing customers to adjust credit limits based on customer requirements
- Monitor monthly customer balances on medium to high-risk accounts and report on delinquent accounts as appropriate
- Conduct collection activities while maintaining positive customer relationships
- Prepare delinquent accounts for third-party collection, construction liens, and bad debt write-offs
- Lead and train the Credit/Accounts Receivable team
- Ensure corporate credit policies are followed
- Participate in external credit information sharing groups and internal high-risk reviews
- Investigate and resolve customer disputes, working with salespeople, management, and customers
- Monitor Credit Queue and respond when customers are placed on credit hold to release or deny orders
- Perform other duties as assigned

**About you**:

- Certified Credit Professional (CCP)
- 5+ years credit management experience at a senior level
- In-depth knowledge of collection techniques and relevant legislation
- Construction industry experience preferred
- Comfortable dealing with various customer types and internal teams
- Demonstrated team building and leadership skills
- Strong problem solving and negotiating skills with solutions orientation

**ROBINSON offers a competitive total rewards program including**:

- An inclusive, fun and family-oriented work environment
- Monthly bonus opportunities
- Annual Profit Share
- Paid Wellness Days
- RRSP Matching
- Employee Referral Bonus
- Sabbatical Leave
- Tuition reimbursement
- Comprehensive benefits
- Training and promotion opportunities

Visit our careers site to explore more opportunities with ROBINSON

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

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