Assistant Manager Consumer Loans Administration

3 weeks ago

Winnipeg, Canada Steinbach Credit Union Full time

**Build a rewarding career with Steinbach Credit Union**
Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the 10 largest in Canada with over $8 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.
**An exciting opportunity awaits**
We currently have an opportunity for an Assistant Manager, Consumer Loans Administration to join our team in our **Lagimodiere** branch. As the Assistant Manager, Consumer Loans Administration, you will be responsible for assisting with the implementation of operational plans, achievement of business results, leading a team, and compliance in all areas relating to loans administration in the area of consumer lending.
**Specific Responsibilities**:

- Provide day to day leadership to the Consumer Loans Administration team (including staffing decisions, monthly coaching and performance management)
- Foster a strong team environment that will attract, retain and develop existing and potential staff; assist in the establishment and guidance of various consumer loan administration working groups
- Establish work plans, organize, schedule and monitor administrative activities to ensure service delivery is provided within prescribed service level requirements, complying with all SCU policies, procedures and best practices
- Provide guidance and support to the Loan Administration Trainers by identifying and coordinating team specific training & development needs for administration staff
- Investigate and resolve service-related issues or questions as required, escalating those outside of authority level or scope of influence
- Ensure maintenance of quality file documentation and adherence to Credit Union documentation and policy/procedure requirements
- Assist with the development, interpretation and implementation of policies, best business practices and procedures relating to consumer loans administration
- Review reporting and metrics and conduct administrative procedural compliance audits to identify issues and take required action, escalating issues to other levels of leadership or functions as required
- Participate in the development of departmental budgets and operational plans; ensuring staffing levels and discretionary spending remains within budgeted levels
- Ensure validation of lending documentation relating to taking of security, etc.
- Develop, maintain and model a thorough knowledge of credit union policies, procedures and corporate values
- Maintain up to date knowledge of SCU’s products and services
- Stay abreast of trends and issues that may have functional or branch impact
- Actively participate in professional development courses, conference and learning activities beyond required training; promote continuous learning to staff members

**Qualifications**:

- Grade 12 diploma, plus a minimum of 2 years post-secondary education, additional legal (such as a legal assistant program), and/or administration courses
- 4 to 6 years of job-related experience, or an equivalent combination of education and experience
- Knowledge of credit union/FI operations
- Demonstrated understanding of contracts and legal processes (ex. Land titles, powers of attorney, etc.)
- Working knowledge of lending policies, regulatory environments, and business structures
- Working knowledge of loan/mortgage documentation and security requirements for consumer lending
- Software proficiency in Microsoft as well as experience with the DNA Banking System would be considered an asset.

**How we'll reward you**
- You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you may be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

- Extended medical, dental, vision benefits, plus a health spending account
- Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
- Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance

**Accessibility and inclusivity**
We believe our employees should represent the diversity of our members and the communities in which we live and serve and we encourage all qualified individuals to apply. If you require an accommodation for the recruitment or interview process (including al

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