Learning Solutions Coordinator

2 weeks ago

Toronto, Canada McLean & Company Full time

McLean & Company is the fastest growing advisory firm in the world. We are looking for a Coordinator to help us grow to the next level and meet the growing demand for our services. In this role you’ll coordinate and produce online external client-facing training programs and workshops covering topics relevant to Human Resources and Leadership teams.

Why McLean & Company? McLean is a place where your voice will be heard - a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team - a place where you are encouraged to stretch and grow.

**Position Purpose**:
The Coordinator, Learning Solutions plays an important role in the smooth running of blended and online learning as well as online workshops for McLean & Company’s clients.

**Key Responsibilities**:
As a Coordinator, Learning Solutions, you will:

- Schedule training cohorts by coordinating with internal and external stakeholders.
- Coordinate the registration of new learners in multiple LMS and on Microsoft teams, as well as in our point-of-sale registration system for open enrolment courses.
- Set up material for training cohorts in the LMS’ and on Microsoft teams.
- Provide live in-session support to the facilitator and learners, e.g. set up breakout rooms and polls; answer minor technical questions; etc.
- Coordinate with external vendors for relevant assessments and case studies.
- Manage online and offline communication with learners, both instructor-to-learner and learner-to-learner. Manage the McLean Training program inbox.
- Troubleshoot LMS issues, look for opportunities for improvement, and coordinate with IT as required.
- Provide project support for technology & LMS transitions as required and develop appropriate processes.
- Liaise with external & internal stakeholders and speakers to coordinate and manage a calendar of webinar events and video content.
- Prepare related reports as required.

**Essential**:

- Excellent attention to detail
- Strong written and verbal communication skills
- Strong customer focus
- Intermediate skills in Microsoft Office 365 (PowerPoint, Word, and Excel)
- Ability to learn new technologies quickly
- Exceptional interpersonal and collaboration skills, with internal and external stakeholders
- Excellent project and time management skills to handle multiple priorities and meet deadlines
- Ability to thrive in an entrepreneurial, flexible, rapidly changing work environment
- College diploma or equivalent experience in coordination

**Desirable**:

- Experience with Microsoft Teams
- Experience handling the administration of learner experiences within a learning management system or learning experience platform.

**_McLean & Company, a division of Info-Tech Research Group of companies_**_ is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._

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