Wnw Admissions

12 hours ago


Brampton, Canada Wet 'n' Wild Full time

Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry.
**Department**: Admissions
**Availability**: Monday to Sunday, various operational hours and holidays
**Position Type**: Seasonal
**Reports To**: Assistant Manager
**JOB DESCRIPTION**:
The Guest Service Lead will play a key role in providing exceptional customer service to guests. The Guest Services Lead will be addressing guest inquiries and ensure that guests’ needs are met with courtesy, professionalism, and efficiency. The primary goal is to ensure each guest receives exceptional customer service by attentively addressing their needs and creating a welcoming and warm atmosphere.
**KEY RESPONSIBILITIES**:

- Answer all guests’ inquiries with professionalism by providing clear, accurate, and helpful information.
- Direct guests to appropriate locations or departments, ensuring they are guided to the right person or area.
- Process seasons pass redemptions, ensuring accurate issuance and assisting guests with any questions related to their passes.
- Facilitate the addition of funds onto guest EZ-Pay accounts, ensuring accuracy.
- Provide assistance with payment-related inquiries.
- Assist guests with specific needs, including issuing bracelets and addressing any related inquiries.
- Oversee the Lost & Found process by tracking and sorting items, documenting them accurately, and keeping guests informed about the status of their lost property.
- Complete outbound calls to guests as needed, providing updates, or following on any issues.
- Process complaint and compliment forms from guests, ensuring accurate documentation and escalation to the appropriate department when necessary.
- Follow established procedures for handling lost children, ensuring safety protocols are followed.

**SKILLS & ABILITIES**:

- Leadership
- Customer Service
- Good communication skills
- Trustworthy
- Attention to Detail
- Problem Solving & Decision Making

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit and/stand/and walk for long periods of time throughout the day.
- Requires occasional lifts and carries up to 60 pounds.
- Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech.
- Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate.

EQUAL OPPORTUNITY EMPLOYER
WET‘N’WILD TORONTO WATERPARK IS A DRUG FREE WORKPLACE
7855 Finch Ave W
Brampton, ON L6T 0B2
416.369.0123


  • Wnw Admissions

    12 hours ago


    Brampton, Canada Wet 'n' Wild Full time

    Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry. **Department**: Admissions **Availability**: Monday to Sunday, various operational hours and holidays **Position Type**: Seasonal **Reports To**: Admissions Manager **JOB DESCRIPTION**: **KEY...

  • Wnw Admissions

    12 hours ago


    Brampton, Canada Wet 'n' Wild Full time

    Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry. **Department**: Admissions **Availability**: Monday to Sunday, various operational hours and holidays **Position Type**: Seasonal **Reports To**: Admissions Manager **JOB DESCRIPTION**: The Receptionist will be...

  • Wnw Admissions

    12 hours ago


    Brampton, Canada Wet 'n' Wild Full time

    Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry. **Department**: Admissions **Availability**: Monday to Sunday, various operational hours and holidays **Position Type**: Seasonal **Reports To**: Gates / Parking Supervisor **JOB DESCRIPTION**: The Gate and...

  • Wnw Admissions

    12 hours ago


    Brampton, Canada Wet 'n' Wild Full time

    Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry. **Department**: Admissions **Availability**: Monday to Sunday, various operational hours and holidays **Position Type**: Seasonal **Reports To**: Assistant Manager **JOB DESCRIPTION**: Oversee and coordinate...

  • Wnw Admissions

    12 hours ago


    Brampton, Canada Wet 'n' Wild Full time

    Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry. **Department**: Admissions **Availability**: Monday to Sunday, various operational hours and holidays **Position Type**: Seasonal **Reports To**: Ticket/ Season Pass Supervisor **JOB DESCRIPTION**: As a Ticket...

  • Wnw Admission

    12 hours ago


    Brampton, Canada Wet 'n' Wild Full time

    Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry. **Department**: Admissions **Availability**: Monday to Sunday, various operational hours and holidays **Position Type**: Seasonal **Reports To**: Assistant Manager **JOB DESCRIPTION**: The Tickets and Season...