IT Support Technician
2 weeks ago
** Please note that you must speak french for this job opportunity**
**Description du poste**
Sous la supervision du Directeur des TI, le technicien niveau 1 assure le bon fonctionnement de l’équipement informatique, des logiciels et des services utilisés par les employés. Il agit en tant que personne ressource auprès des employés pour ce qui concerne l’informatique et les technologies de l’information.
**Volet technique**
- Gérer la priorité des demandes de support selon l’impact et le niveau d’urgence.
- S’assurer que les usagers soient fonctionnels en tout temps et répondre à leurs besoins de dépannage. Lorsque ces demandes sont trop complexes, faire escalader au technicien niveau 2.
- Préparer et configurer les postes de travail, ordinateurs portables et téléphones pour les employés.
- Installer et configurer des logiciels sur les postes Windows et Mac.
- Gérer les accès et les permissions aux différents systèmes qui sont gérés par l’équipe TI : Active Directory, courriels (Office 365), systèmes comptables, système d’alarme, cartes d’accès, caméras, etc.
- Assurer la formation des nouveaux employés en matière d’outils technologiques et tenir à jour le guide des outils informatiques.
- Veiller à ce que le code de conduite soit respecté.
**Volet maintenance de systèmes**
- Assurer la mise à jour ou la maintenance des postes selon les procédures en place;
- Maintenir un inventaire de pièces et de postes informatiques prêts pour installation ;
- Informer les responsables lorsqu’une commande est nécessaire ;
- Prendre en charge l’organisation de l’inventaire dans le stock room et dans le bureau TI ;
- Apporter un soutien au technicien niveau 2 lors des migrations et mises à jour d’envergure.
**Volet télécommunication**
- Gérer le parc de téléphones VoIP ainsi que les extensions et les boîtes vocales.
**Volet amélioration continue**
- Participer aux exercices d’amélioration continue
- Appliquer rigoureusement le programme de gestion et de prévention de la santé et de la sécurité au travail
**Volet général**
- Contribuer par ses décisions et son attitude à maintenir un bon climat de travail ;
- Offrir son expertise, son aide et son support aux autres ;
- Veiller à garder son lieu de travail propre et sécuritaire ;
- Respecter et promouvoir les valeurs de l'entreprise ;
- Respecter les règles de santé et sécurité établies par Qualtech.
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