IT Technician

**Job type**

Full-time/Part Time

**You have**:

- A passion for excellent customer service and for seeing others succeed
- Strong verbal and written communication skills
- Problem-solving, critical thinking, and analytical skills
- Honesty & Integrity
- Comfort in making decisions independently
- Attention to detail while also keeping in mind the big picture
- A drive for meeting expectations and you strive to exceed expectations
- An ability to successfully manage and complete multiple tasks within a deadline
- A Diploma or Degree in Computer Science / Information Systems
- 2+ years’ experience as an IT field service technician
- A valid BC Driver's License and access to a reliable vehicle that you can use for business
- Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
- Implementing and supporting disaster recovery solutions.
- Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services, and Citrix.
- System documentation including system reviews and recommendations.
- Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed upon outages.
- Maintaining client hardware and software inventories

**Additional Expectations**:

- Fast turnaround of customer requests.
- Competency with ticketing systems and Remote Management and Monitoring software
- Improving customer service, their perception, and satisfaction.
- Escalating service issues that cannot be completed within agreed service levels.
- Entering all work as a service ticket.
- Improving internal processes to streamline support, reduce costs, and improve overall customer service.
- Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.
- Responsible for entering time and expenses as they occur.
- Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

**Knowledge/Skills/Abilities Required**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Interpersonal skills such as:
Telephony, Communication, Active Listening and Customer-Care.
- Diagnosis of technical issues.
- Self-motivated multitasker
- Adapt to rapidly changing environments
- Technical awareness: the ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Above-average typing skills

**Job Types**: Full-time, Part-time, Permanent, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

Pay: $17.00-$30.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Quebec City, QC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your Visa Status?

**Experience**:

- IT field service technician: 1 year (preferred)
- Computer hardware: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person