IT Support Technician

3 weeks ago


Quebec City, Canada Great River Financial Services Inc (GRFS) Full time

**Job type**

Full-time/Part Time

**You have**:

- A passion for excellent customer service and for seeing others succeed
- Strong verbal and written communication skills
- Problem-solving, critical thinking, and analytical skills
- Honesty & Integrity
- Comfort in making decisions independently
- Attention to detail while also keeping in mind the big picture
- A drive for meeting expectations and you strive to exceed expectations
- An ability to successfully manage and complete multiple tasks within a deadline
- A Diploma or Degree in Computer Science / Information Systems
- 2+ years’ experience as an IT field service technician
- A valid BC Driver's License and access to a reliable vehicle that you can use for business
- Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
- Implementing and supporting disaster recovery solutions.
- Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services, and Citrix.
- System documentation including system reviews and recommendations.
- Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed upon outages.
- Maintaining client hardware and software inventories

**Additional Expectations**:

- Fast turnaround of customer requests.
- Competency with ticketing systems and Remote Management and Monitoring software
- Improving customer service, their perception, and satisfaction.
- Escalating service issues that cannot be completed within agreed service levels.
- Entering all work as a service ticket.
- Improving internal processes to streamline support, reduce costs, and improve overall customer service.
- Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.
- Responsible for entering time and expenses as they occur.
- Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

**Knowledge/Skills/Abilities Required**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Interpersonal skills such as:
Telephony, Communication, Active Listening and Customer-Care.
- Diagnosis of technical issues.
- Self-motivated multitasker
- Adapt to rapidly changing environments
- Technical awareness: the ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Above-average typing skills

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.00-$30.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Quebec City, QC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your Visa Status?

**Experience**:

- IT field service technician: 1 year (preferred)
- Computer hardware: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Quebec City, Canada Great River Financial Services Inc (GRFS) Full time

    We are looking for an onsite deskside technicians in Quebec City. **Responsibilities**: a) Onsite support Service: this will cover service requests, break & fix, migration (EUC &CNN) and IMACDs processes for: - End user support - End user support in Digital Bars set up and as directed by customer - IT vending machines process support (level 1 only) -...


  • Quebec City, Canada viridians tech solutions Full time

    High Level role to Lead, coordinate and assist the desktop support technicians. Manage the day to day activities of the support technicians and provide technical support, training and guidance to staff. Assumes duties as a desktop support technician when assigned. Responsibilities: - Excellent analytical and problem-solving skills Demonstrable experience...

  • IT Support Technician

    3 weeks ago


    Quebec City, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...


  • Quebec City, Canada Great River Financial Services Inc (GRFS) Full time

    An IT professional to join our team is needed! You will manage a range of projects to support and enhance the network systems for the company. **Responsibilities**: IT system upgrades and projects implemented under the direction of senior technicians Assembling, maintaining, and configuring hardware and software components **Qualification**: Basic...


  • Quebec City, Canada Braeriach Ltd Full time

    Job Description: As a Site Support Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. Your responsibilities will include, but are not limited to: Site Support Includes: 1. **Hardware Troubleshooting**: Identify and resolve hardware issues on end-user devices. 2. **IMAC Services**: Coordinate and...


  • Quebec City, Canada Stefanini, Inc Full time

    Stefanini Group is looking for a **Field Service Support Technician** for a globally recognized company based in **Quebec, CA!** **Responsibilities** - ITSMS Tool Set (Ticket Management Software) - Correctly track incidents and calls timely and accurately - Respond to computer related service and trouble calls - Ability to resolve Windows 10 and MAC OS...


  • Quebec City, Canada IT Chapter Full time

    **Ce mandat est basé à Québec et nous recherchons des profils juniors et intermédiaires** **Responsabilités** - Effectuer des mises à jour régulières et surveiller la performance des serveurs Windows virtualisés. - Gérer les comptes utilisateurs et les accès via Active Directory. - Surveiller les systèmes de virtualisation comme VMware pour...

  • IT support technician

    1 month ago


    Québec City, Canada Recrutement Full time

    Our firm is currently looking for a IT support technician in one of our four offices, namely, Saint-Georges, Sainte-Marie, Lévis (Saint-Romuald sector) or Thetford Mines. With us, growth opportunities are waiting for you!Your next challenges:Under the supervision of the Director of IT Services, as an IT Support Technician, you will:Respond to user IT...

  • IT support technician

    3 weeks ago


    Québec City, Canada Recrutement Full time

    Our firm is currently looking for a IT support technician in one of our four offices, namely, Saint-Georges, Sainte-Marie, Lévis (Saint-Romuald sector) or Thetford Mines. With us, growth opportunities are waiting for you!Your next challenges:Under the supervision of the Director of IT Services, as an IT Support Technician, you will:Respond to user IT...


  • Quebec City, Canada Excelgens Inc Full time

    **Responsibilities** - Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with mínimal customer and business disruption. - Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according...

  • Desktop Support

    2 weeks ago


    Quebec City, Canada GTA Field Techs Inc. Full time

    '''Duties''' As a Desktop Support Technician, you will be responsible for providing technical support and assistance to company employees. Your duties will include: - Installing, diagnosing, repairing, and maintaining hardware and software components. - Responding to IT support requests and troubleshooting issues in person, via phone, or remote desktop. -...


  • Quebec City, Canada Saint-Gobain Full time

    Canada, Quebec, Pointe-Claire Permanent / Regular Information Systems POSITION DESCRIPTION **What’s the Job?** The Manufacturing Infrastructure Support Technician position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American...

  • IT Technician

    2 months ago


    Quebec City, Canada Larian Studios Full time

    IT Technician Larian Studios is seeking a motivated IT Technician to join our team. The IT Technician will assist in providing technical support to our team of developers and designers and will have the opportunity to develop and improve technical skills. **Responsibilities**: - Assist in responding to user requests for service, troubleshooting problems...

  • Service Technician

    2 months ago


    Quebec City, Canada AMVT LLC Full time

    AMVT LLC is a Katy, Texas based company specialized in sales, service, marketing and customer support of optical sorting machine commonly used in rice, grain, nuts, coffee and seeds processing and food inspection and packaging machine. Currently we are looking for one Service Technician in Canada to cover the service work in surrounding...


  • Quebec City, Canada Equans Full time

    Refrigeration Installation Technicians **Offer ID**: - 58079**Métier**: - Technicians / Mechanical**Contract type**: - Refrigeration Installation Technicians**Schedule**: - Full-Time**Country**: - New Zealand- Competitive rates + allowances + OT - Tool of Trade Vehicle + Phone - Life Insurance **Short Description** Equans NZ Limited is looking for...

  • IT Technician

    3 weeks ago


    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • IT Technician

    2 weeks ago


    Quebec City, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...


  • Quebec City, Canada Equans Full time

    Refrigeration Installation Technicians **Offer ID**: - 58078**Métier**: - Technicians / Mechanical**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - New Zealand- Competitive rates + allowances + OT - Tool of Trade Vehicle + Phone - Life Insurance **Short Description** Equans NZ Limited is looking for Refrigeration Installation...


  • Quebec City, Canada First Onsite Full time

    **Position Summary**: The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use...

  • IT Technician

    2 months ago


    Quebec City, Canada Larian Studios Full time

    Job reference - LEjACZb9ewON - Company Name - Larian Studios - Salary - Competitive - Location - Quebec, Canada - Country - Canada - Industry sector - Programming - Job start date - ASAP - Posted date - 01/02/2023 - Experience Level - Graduate - Job type - Contract | Full Time - Remote / Hybrid - No (Version française ci-dessous) **IT Technician** Larian...