Guest Service Manager

2 weeks ago

NiagaraontheLake, Canada Queen's Landing Hotel Full time

Queen's Landing is seeking a Guest Service Manager to assist with the daily administrative and operational activities required for Guest services including check in/out for a superior quality hotel and conference facility.

**Primary Responsibilities**:

- Providing personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Performs all duties of a Guest Service Agent.
- Supervises and schedules Team Members on a daily basis.
- Processes cash and/or credit card payments.
- Coordinates room availability with reservations and other departments.
- Assists with the resolutions of Guest complaints and appropriate follow-up with the Manager and/or Operations Management as required.
- Processes daily cash reports and occupancy reports as required.
- Assists Guests with questions, or concerns regarding the area, the hotel and/or amenities if required.
- Answers and forwards telephone calls to the appropriate department and/or room.
- Works closely as a liaison with other departments such as housekeeping, conferences and/or sales department, dining room and other departments as required.
- Assists the Front Office Manager with human resources functions relative to interviewing, screening, and selection of new Team Members.

**Professional Requirements**:

- Grade 12 Education combined with College or University training in the hospitality industry preferred.
- Minimum of 5 years experience as a Guest Service Agent.
- Excellent communication skills both written and verbal.
- Previous up-selling and/or sales experience is considered an asset.
- Outgoing and friendly with a pleasant professional attitude.
- Must be self-motivated and a team player.
- Lifting to assist with luggage on an occasional basis.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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