Analyst, Solution Deployment

3 months ago

Vancouver, Canada BD Full time

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

The **BD Professional Services Department **manages, plans, and coordinates the implementation of the BD Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. Project teams are comprised of internal and external cross-functional, multidisciplinary members working in synergy toward the common goal of a successful, on-time implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

**About the role**:The **Analyst, Solution Deployment (ASD)** is a collaborative member of the cross-functional project team responsible for the implementation of the Medication Management Systems Dispensing System/Pyxis products and/or Pharmacy Automation products. This involves extensive customer interaction and service. In addition, the Analyst executes assigned deliverables from the implementation plan. These projects can typically range in scope from installing one expansion unit, to being part of a project team that may install over 100 units. The Analyst must be able to clearly communicate, thoroughly document, demonstrate a fundamental ability to overcome project task hurdles/timeline delays while performing basic device installations. They may also be required to provide customer training on the use and administration of Pyxis products and/or Pharmacy Automation products. The Analyst effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction.

**This field-based role is based in Vancouver, BC, Canada**.

**Key responsibilities will include**:

- Conveys a positive image of BD to Customers, and consistently demonstrates the BD Values.
- Provides timely project task status to appropriate team members and customer.
- Establishes and cultivates rapport with customers that is conducive to a long-term business relationship.
- Participates in conference calls and customer meetings.
- Ensures all information is successfully gathered from internal and external partners to install products.
- Installs and supports product hardware and software.
- Conducts customer training on the use of Dispensing and/or Pharmacy Automation products.
- As an SME, would provide adequate customer support and be a resource, as well as provides basic problem solving and troubleshooting as needed.
- Actively collaborate and positively influence colleagues and Management to promote a strong team.
- Completes internal company and project documentation accurately and timely.
- Manages responsibilities within the allotted Project and Travel and Expense budgets.
- Works in a safety-conscious manner ensuring adherence to safe work practices.
- Reports complaints and enhancement requests regarding BD products and service per BD company policy.
- Demonstrates proficiency in product feature/functionality and operational knowledge of core BD MMS Pharmacy Automation products and solutions.
- Demonstrates proficiency configuring product-related hardware / software.
- Demonstrates knowledge and complies with established BD MMS Pharmacy Automation product implementation methodologies and tools or equivalent industry standards.
- Demonstrates basic knowledge of customer workflow. Demonstrates proficiency configuring product-related hardware / software.
- Complies with all vendor credentialing requirements.

**About you**:
To be successful in this role, you require
- Excellent presentation and communication skills for a wide variety of audiences.
- Strong teamwork with excellent interpersonal, written, and verbal communication skills.
- Strong business acumen and passion towards excellent customer experience both internally and externally.
- Demonstrated problem-solving, critical thinking and analytical skills.
- Strong documentation

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