Hospitality Engagement Director

7 months ago

Ottawa, Canada Aramark Full time

Aramark is recruiting a Bilingual Hospitality Engagement Director for our large-scale culinary operations in Ottawa. Reporting to the District Manager, the Hospitality Engagement Director partners with Operations, Operational Excellence and Human Resources to develop innovative programs that drive engagement and delivers on Aramark’s hospitality culture with guests, employees and the Client.

**Responsibilities**:

- Responsible for our hospitality Service Excellence program, Aramark’s framework for outstanding guest and employee experience
- Ensures employees are enabled to provide the best possible guest experience through the development and delivery of Aramark’s Service Excellence and hospitality focused onboarding and training programs.
- Develops and delivers guest and client feedback mechanisms, including scorecards, to ensure service standards are not only met but exceeded.
- Acts as Aramark’s on
- site cheerleader for hospitality focused service excellence.
- Frequently attends employee pre-shift meetings promoting Service Excellence and hospitality culture initiatives that build engagement and morale
- Works with the management team to plan, facilitate, and implement frequent guest and client engagement activities. Creates and establishes best practices within the account
- Develops and leads guest and employee Hospitality Committees. Responsible for bringing forward feedback and ideas to the senior management team. Assists with implementing initiatives to further engagement and satisfaction
- Conducts questionnaires with recently hired employees to solicit feedback and identify any opportunities for continuous improvement
- Responsible for overseeing our Employee Recognition program utilization
- Assists with the planning and carrying out engagement events on an ongoing basis inclusive of annual restart activities and annual employee appreciation celebration
- Ensures all materials to guests, employees and client are hospitality focused.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

**Qualifications**:

- Post-secondary education in a related field
- Bilingualism in French and English both written and verbal is needed
- At least two years’ experience developing engagement programs
- Experience in Food Service Operations is an asset
- Highly motivated self-starter
- Strong leadership skills
- Passionate about engaging employees and guests
- Excellent communication and presentation skills
- Professionalism and diplomacy with all levels of the organization
- Proficient with Microsoft Office, PowerPoint, Excel

Accommodations for job applicants with disabilities are available upon request

**Education**:
**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark

  • Interim Director, Community Engagement

    7 months ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Labour Relations Specialist

    7 months ago

    Ottawa, Canada Bona Hospitality Full time

    **JOB SUMMARY** Reporting to the Human Resources Director, the incumbent will be working with the management, staff & unions to foster a positive & collaborative employee/labour relations climate for all five Bona Hospitality properties. This role encompasses a broad spectrum of responsibilities, focusing on managing and enhancing the relationship between...

  • Senior Finance Director for Hospitality

    1 month ago

    Ottawa, Ontario, Canada Marriott Ottawa Full time

    Looking to take your hospitality career to the next level? Marriott Ottawa is seeking a Senior Finance Director to lead our financial team.About the RoleThis exciting opportunity will challenge you to drive financial growth, improve operational efficiency, and foster a culture of excellence within our hotel.Key Responsibilities:Develop and implement...

  • Director of Strategic Engagement and Partnerships

    4 weeks ago

    Ottawa, Ontario, Canada Public Policy Forum Full time

    Strategic Engagement and Partnership DevelopmentWe are seeking a highly skilled Director of Strategic Engagement and Partnerships to join our team at the Public Policy Forum. This individual will play a key role in developing and executing strategic partnerships and business models that drive growth and revenue for our organization.

  • Bilingual Director, Member Engagement and External

    7 months ago

    Ottawa, Canada Royal College of Physicians and Surgeons of Canada Full time

    Bilingual Director, Member Engagement and External Relations (MEER) Office of Learning & Connecting (OLC) Permanent Royal College is seeking an experienced executive to join the Office of Learning & Connecting. If you are a seasoned leader with the ability to lead up, across and down multiple units within an organization and have a deep understanding of...

  • Director, Pan

    3 weeks ago

    Ottawa, Canada Innovative Medicines Canada Full time

    **Location**: Canada Innovative Medicines Canada (IMC) is seeking a Director, Pan-Canadian Stakeholder Engagement. IMC is the national association representing Canada’s innovative pharmaceutical industry. The industry proudly supports over 100,000 high-value jobs, contributes a total of $16 billion to the economy, sponsors the majority of clinical trials...

  • Director, Pan

    3 weeks ago

    Ottawa, Canada Innovative Medicines Canada Full time

    Location: CanadaInnovative Medicines Canada (IMC) is seeking a Director, Pan-Canadian Stakeholder Engagement.IMC is the national association representing Canada’s innovative pharmaceutical industry. The industry proudly supports over 100,000 high-value jobs, contributes a total of $16 billion to the economy, sponsors the majority of clinical trials in...

  • Director, Pan

    3 weeks ago

    Ottawa, Canada Innovative Medicines Canada Full time

    Location: CanadaInnovative Medicines Canada (IMC) is seeking a Director, Pan-Canadian Stakeholder Engagement.IMC is the national association representing Canada’s innovative pharmaceutical industry. The industry proudly supports over 100,000 high-value jobs, contributes a total of $16 billion to the economy, sponsors the majority of clinical trials in...

  • Director, Quality and Patient Safety

    6 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Job Posting Information**: Please note that this salary is under review, and in the interim the salary range above include a Temporary Market Premium. **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds...

  • Director, IT Infastructure Services

    6 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Job Posting Information**: Please note that this salary is under review, and in the interim the salary range above include a Temporary Market Premium. **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds...

  • Engagement Manager

    4 days ago

    Ottawa, Canada Caerus HR Consulting Inc. Full time

    **Are you a compelling storyteller?** **Are you passionate about affordable housing?** **Want to be innovative?** **Ottawa Community Land Trust (OCLT)** is a social enterprise pursuing innovative ways of preserving housing affordability in the National Capital Region. We acquire existing rental properties and turn them into non-profit affordable housing....

  • Director, Clinical and Business Solutions

    7 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Job Posting Information**: Please note that this salary is under review, and in the interim the salary range above include a Temporary Market Premium. **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds...

  • Community Engagement Manager

    2 months ago

    Ottawa, Canada Somerset West Community Health Centre Full time

    **Position Title: Community Engagement Manager** **Job Type: Regular, Full-Time Employee (35 hours/week)** **Pay Band: $80, 280 - $94, 458 annually** **Benefits: Excellent benefits package including Healthcare** **of Ontario Pension Plan (HOOPP)** **Reporting to: Director of Family and Community Services** **Department: Family& Community Health and...

  • Community Engagement Manager

    2 months ago

    Ottawa, Canada Somerset West CHC Full time

    **Position Title**: Community Engagement Manager **Job Type**: Regular, Full-Time Employee (35 hours/week) **Pay Band**: $80, 280 - $94, 458 annually **Benefits**: Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP) **Reporting to**: Director of Family and Community Services **Department**: Family& Community Health and Harm...

  • Children's Hospital of Eastern Ontario

    4 weeks ago

    Ottawa, Canada Course Full time

    b> Director, Emergency Services and Patient Flow, Children’s Hospital of Eastern Ontario (CHEO) / Directrice ou directeur, Services d’urgence et flux des patientes et patients, Centre hospitalier pour enfants de l’est de l’Ontario (CHEO)Company: Children’s Hospital of Eastern OntarioJob description:

  • Director People Services

    1 month ago

    Ottawa, Canada healthcarecan Full time

    **Requisition # DIREC001550 (Management/Excluded Group)** **Term Full Time - (1.0 FTE)** **August 12, 2024 to August 12, 2025** **This position has a yearly salary range of $139,640 to $174,550** **Are you looking to be part of an exceptional and passionate health care team in one of Canada’s most spectacular natural environments with vast and stunning...

  • Community Engagement Facilitator

    3 months ago

    Ottawa, Canada National Arts Centre - Centre National des Arts Full time

    **Introducing the National Arts Centre** The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and...

  • Clinical Director, Patient Flow Coordination

    7 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Job Posting Information**: Please note that this salary is under review, and in the interim the salary range above includes a temporary market premium. **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds...

  • Clinical Director, Emergency, Trauma and Sexual

    7 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Job Posting Information**: Please note that this salary is under review, and in the interim the salary range above includes a temporary market premium. **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds...

  • Client Engagement Lead, Canadian Accreditation

    2 months ago

    Ottawa, Canada Accreditation Canada Full time

    Client Engagement Lead, Canadian Accreditation Req #220 Health Standards Organization, Ottawa, Ontario, Canada - Health Standards Organization, Toronto, Ontario, Canada - Job Description- Posted Thursday, November 14, 2024, 11:00 PM**Client Engagement Lead, Canadian Accreditation** **Terms**: Full time / Permanent **Salary**:Commensurate with...