Crisis Responder

5 months ago

Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

**Identifying Information**

Rotation/Hours

of Work : Variety of permanent shifts available including days, nights and weekends.

Compensation: $19.63 - $23.46/hr.

Program Area: Crisis Services

Job Level: Helplines Support Staff

Reports to: Team Lead, Talk Suicide

**Organization Summary**

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

**Job Summary**

**Qualifications/Experience**
- Minimum 1-2 years of related experience required, preferably within a non-profit organization.
- Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
- Completion of training considered an asset: Distress Line, Talk Suicide training, Brain Story Certification, Crisis Worker Certification, and Gender Based Analysis Plus
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
- Cover Letter required demonstrating your experience in supporting clients from a nonjudgmental, strengths-based, trauma informed and empathetic perspective.
- Proficient in computer skills (Microsoft Office and other program software g., VOIP, iCarol)

**Skills/Abilities**
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met.
- Ability to work effectively in a challenging environment, deal with difficult situations and respond in a composed manner.
- Positive, helpful attitude towards assisting clients.
- Demonstrated understanding of mental health; mental illness and recovery; information and referral services; and crisis intervention
- Ability to work independently and in a team environment.
- Strong organizational skills, time management and problem-solving skills
- Ability to receive constructive and positive feedback.
- Must be empathetic, genuine, assertive, and non-judgmental when assisting clients.

**Required Training for the Position**

Within the first weeks of employment:

- Distress Line Training
- Talk Suicide Training

Within the first 3 months of employment:

- Indigenous Cultural Awareness Training
- Discrimination and Harassment Training
- Diversity and Cross-Cultural Training
- Trauma Informed Care

Within the first 6 months of employment:

- Mental Health First Aid
- GBA+ Training

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