Crisis Trainer

Salary: $44,553 - $58,549
**Identifying Information**

Job Title: Crisis Trainer

Program Area: Training and Education

Job Level: TBD

Reports to: Team Lead, Crisis Training

**Organization Summary**

CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness.

**Job Summary**

**Job Duties and Responsibilities**
- Create a welcoming and inclusive Information Session for prospective Distress Line Volunteer trainees
- Lead small group discussions in the Information Session for prospective Distress Line Volunteer trainees
- Participates in evaluating prospective Distress Line Volunteers for admission to the Distress Line Volunteer Training Program
- Provides volunteers and staff with emotional and practical support as a result of dealing with situations encountered while responding to crisis interactions
- Recommends Distress Line Volunteer Trainees to become Distress Line Volunteers based on evaluation results
- Assists in the review of Distress Line Volunteer Training procedures and make recommendations for program change
- Participates in professional development activities in order to maintain required accreditation standards.

**Working hours and shift**
- 32 hours /week - Wednesday - Friday 8am - 4pm
- 24 hours/week - Thursday & Friday 12:30pm -8:30 pm and Saturday 9:30am -5:30pm

**Qualifications/Experience**
- Minimum of 2 years of recent experience in researching, developing, and presenting Adult Education training courses and/or experience with crisis intervention including mental health, mental illness, substance abuse and/or responding to risks for suicide or violence
- Completion of a post-secondary certificate or degree in a related discipline
- Frontline experience on a Distress Line or in another client support role is required
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check

**Skills/Abilities**
- Strong interpersonal, verbal, and written communication skills
- Ability to consistently use a learner centered approach when designing and delivering presentations
- Dynamic and engaging presentation skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals' needs are being determined and appropriately met
- Ability to work effectively in a challenging environment, deal with difficult situations and respond in a composed manner
- Positive, helpful attitude towards assisting learners
- Ability to work independently and in a team environment
- Ability to set priorities and allocate time and resources effectively
- Organizational, time management and problem-solving skills
- Demonstrated abilities and initiative in completing tasks and projects
- Ability to provide constructive and positive feedback to others and be able to accept the same
- Ability to be empathetic and non-judgmental when assisting learners
- Keyboarding skills and the ability to effectively use Microsoft Office and other program software

**Required Training for the Position**

Within the first 3 months of employment:

- First Aid/CPR Training
- Self-harm Training
- Crisis Management Training/Nonviolent crisis intervention
- Diversity and Cross-Cultural Training
- Aboriginal Awareness Training

Within the first 6 months of employment:

- GBA+ Training
- Brain Story Certification

Mental Health First Aid