Digital Support Sales Specialist

4 months ago

Toronto, Canada Microsoft Full time

Enterprise Digital Sales, part of Microsoft's SMC (Small, Medium, & Corporate)and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling.

You will also have an opportunity to work collaboratively across teams while living our shared SMC (Small, Medium, & Corporate) and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital-first solutions and delivering customer satisfaction, we invite you to learn more about Enterprise Digital Sales and the value we bring to our customers, partners, and one another, every day.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses.

As a Digital Support Sales Specialist you will drive and close Microsoft Unified Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Digital Enterprise Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**:

- Sales Execution - Acts as a thought leader across solution areas to advise customers across business functions on digital transformation, drive robust deployment and create business value for customers by Identifying and facilitating removal of blockers to consumption by partnering with internal and external stakeholders.
- Scaling & Collaboration - Leads the sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.
- Sales Excellence -Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.

**Capabilities & Skills Profile**:

- ** Support Sales Driver - **Ability to: Purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers.
- ** Challenger Seller**:

- Ability to: Influence Business & Technical Decision Makers. Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes, driving intentional sales motions & navigating procurement processes & frameworks.
- ** Support Sales Expert**:

- Ability to: Articulate Microsoft Unified Support Subject Matter Expertise. Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs.
- ** Support Deal Leader**:

- Ability to: Lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)- Embody our Culture and Values

**Qualifications**:
**Required/Minimum Qualifications**
- 6+ years of technology-related sales or account management experience
- OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.

**Preferred Qualifications**
- 3+ years of solution sale

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