Customer Solutions Manager

7 months ago


Mississauga, Canada Tip Trailer Services Full time

Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies.

We believe in rewarding our employees for their exceptional skills and dedication. We provide above average pay rates with great benefits and opportunities for growth and development.

We have an exciting and innovative position for an incumbent that is focused on telematics. This role will be responsible for coordinating activities across various functional and technical teams within TIP Canada and connected to our team in Europe. This person will bring the Company to the next level in Trailer digitization

As the Customer Solutions Manager, you’ll be performing the following duties:

- Fulfil GPS/Telematics device requests originating from branch operations and the Commercial teams, by placing orders with 3rd party providers for delivery to Branch Workshops
- Maintain TIP GPS/Telematics database, and 3rd party GP Tracking/Telematics portal providing secure login access to customers
- Receive Customer requests for GPS/Telematics reports and work with 3rd party providers to develop and maintain reports
- Responsible to receive Customer requests for TIP access to Information Portal, reports, electronic integrations, coordinate setup, configuration, development as required with It group responsible for delivery
- Participate in Customer discussions regarding solutions, and present/demonstrate as needed
- Represent TIP Canada at TIP Group Insight Council, and attend workshops/meetings as scheduled, virtually or in-person
- Work collaboratively with the Commercial and Marketing teams to create material in paper-based and digital format to market solutions
- Work with internal and 3rd party teams to upgrade current and future processes for continuous improvement to solutions and services provided
- Lead 3rd party Business Reviews and identify areas for ongoing improvement, managing all projects/initiatives

To be successful you’ll need to have the following skills and abilities:

- Post-Secondary education in Information Technology, Business, or Industrial Engineering studies
- Working knowledge of GPS Tracking/Telematics, IOT, mobile networks & Bluetooth concepts
- Advanced MS Office skills (O365, Teams, Excel, Word, PowerPoint)
- Ability to quickly learn new software portals, and become comfortable in their navigation and use
- Customer focused with demonstrated organizational and problem solving skills
- Ability to work with various areas of TIP Group (including Europe and Canada), 3rd party Vendors & Customers
- Ability to work from home as well as in the office
- Ability to travel overseas up to 2 times per year (valid passport and ability to travel internationally)
- Self-starter with strong time management and organization skills
- Strong written, verbal communication, presentation skills

We are part of the TIP Group of Companies

TIP Fleet Services Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.



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