Regional Service Manager
7 months ago
At **Cégep de Sept-Îles **We are currently seeking a Regional Service Manager to join our team. As a Regional Service Manager, you will be responsible for overseeing the service operations within a specific region, ensuring that our clients receive exceptional support and service. You will work closely with a team of service technicians, coordinating their activities and ensuring that service standards are met or exceeded. If you are a natural leader, have a strong background in service management, and enjoy working in a fast-paced and collaborative environment, we want to hear from you
**Responsibilities**
Manage and lead a team of service technicians, ensuring that they adhere to service standards and meet or exceed client expectations
Oversee service operations within the designated region, including scheduling and dispatching of service technicians
Conduct regular performance evaluations and provide coaching and feedback to the service team
Collaborate with cross-functional teams to develop and implement service improvement initiatives
Monitor service performance metrics and develop action plans to address any areas of concern
Ensure compliance with health and safety regulations and company policies
Build and maintain strong relationships with key clients, acting as their main point of contact for service-related matters
Stay up-to-date with industry trends and best practices to ensure our service delivery remains competitive and relevant
**Requirements**:
Bachelor's degree in Business Administration or a related field
Minimum of 2 years of experience in service management, preferably in the human resources industry
Proven track record of successfully leading and managing a service team
Strong understanding of service operations and best practices
Excellent leadership and communication skills
Ability to work effectively in a fast-paced and dynamic environment
Highly organized with exceptional attention to detail
Proficiency in service management software is a plus
**Benefits**
Paid Time Off
Pension Plan
Private Health Insurance
Work From Home
Training & Development
Performance Bonus
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