Client Service Account Representative
3 months ago
**Company Overview**:
**Job Summary**:
The Account Representative plays a vital role in delivering exceptional customer service and ensuring smooth day-to-day operations. Reporting to the Account Manager, you will work closely with internal departments, collaborating to provide a superior customer experience. We are seeking reliable professionals who thrive in a fast-paced, dynamic team environment. As a valued member of the Client Services team, you will assist clients with account-related inquiries and identify growth opportunities.
**Key Responsibilities**:
- Serve as the primary contact for clients, handling order processing, distributions, kitting, and related tasks.
- Manage item and promo setups, product pages, and banner changes on clients' websites using multiple systems (Shopify, NOP Commerce, middleware, WMS, etc.).
- Monitor and manage orders daily in clients' managed sites (Shopify, NOP Commerce, etc.).
- Review order statuses and collaborate with cross-functional teams to ensure timely processing and shipping.
- Manage client-specific inboxes and ensure timely responses to all requests.
- Act as the central communication point between clients and internal departments.
- Collaborate with internal business partners to ensure accurate distribution execution and order fulfillment.
- Troubleshoot and resolve client concerns, escalating issues when necessary.
- Prepare and distribute weekly Action Logs as required by client account.
- Track billable work and ensure timely processing in finance systems.
- Support client development and contribute insights for business reviews.
- Participate in Business Review updates with clients and internal leadership.
- Maintain knowledge of client KPIs and review scorecards with internal and external stakeholders.
- Adhere to corporate Quality Assurance standards, policies, and procedures.
- Ensure compliance with Health and Safety policies and maintain a safe work environment.
**Qualifications: Must-Have**:
- Post-secondary education or equivalent work experience.
- 3-5 years of customer service experience in Supply Chain, Sales, or Operations.
- Strong customer service orientation with excellent communication skills.
- Professional and composed demeanor.
- Ability to prioritize tasks and work effectively in a fast-paced, multi-client environment.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
- Ability to navigate multiple systems.
- Quick learner with the motivation to acquire new knowledge.
- Ability to work independently with mínimal supervision.
- Eligibility to work in Canada.
- Reliable transportation.
**Strongly Encouraged-to-Have**:
- Experience with Warehouse Management Systems and Transportation/Freight Booking.
- Familiarity with public warehousing and 3PL operations.
- Knowledge of inventory reporting, forecasting, and planning.
- Experience in Ecommerce platforms such as Shopify, Nop Commerce, middleware.
- Experience with forecasting and P&L analysis is an asset.
- What We Offer: At Go Direct Solutions, we value our people and their contributions. As part of our team, you will enjoy:
- Competitive Salary + Bonus: A competitive salary and incentive pay structure.
- Comprehensive Benefits Package: Medical, Dental, Vision, AD & D, LTD, EAP.
- Training and Development Opportunities: Ongoing learning, individual development planning, and comprehensive Go Direct Solutions services training.
- Growth Opportunities: Real opportunities for career advancement and growth in the ecommerce direct fulfillment industry.
Join us at Go Direct Solutions and be part of a diverse organization that recognizes your talents and empowers you to deliver exceptional service to our clients while achieving personal and professional success.
**Salary**: $32,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Mississauga, ON L5T 3A3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
-
Certification Services Representative, Mississauga
3 months ago
Mississauga, Canada Certification Services Representative Full time**Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...
-
Certification Services Representative, Vaughan
3 months ago
Mississauga, Canada Certification Services Representative Full time**Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...
-
Client Service Representative
18 hours ago
Mississauga, Ontario, Canada RBC Dominion Securities Full timeAbout the RoleRBC Dominion Securities, a leading investment and wealth management firm, is seeking a skilled Client Service Representative to join our team.As a Client Service Representative, you will play a vital role in providing exceptional service and support to our clients and Advisor team. Your primary responsibilities will include:Maintaining Client...
-
Client Service Representative
21 hours ago
Mississauga, Ontario, Canada RBC Dominion Securities Full timeAbout the RoleRBC Dominion Securities, a leading investment and wealth management firm, is seeking a skilled Client Service Representative to join our team.As a Client Service Representative, you will play a vital role in providing exceptional service and support to our clients and Advisor team. Your primary responsibilities will include:Maintaining Client...
-
Client Services Representative
3 days ago
Mississauga, Ontario, Canada goeasy Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy**Location:** Remote**Job Type:** Full-time**About Us:goeasy is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job Summary:We...
-
Client Services Representative
3 days ago
Mississauga, Ontario, Canada goeasy Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy**Location:** Remote**Job Type:** Full-time**About Us:goeasy is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job Summary:We...
-
Client Services Representative
5 days ago
Mississauga, Ontario, Canada goeasy Ltd Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy Ltd**Location:** Remote**Job Type:** Full-time**About Us:goeasy Ltd is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job...
-
Client Services Representative
6 days ago
Mississauga, Ontario, Canada goeasy Ltd Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy Ltd**Location:** Remote**Job Type:** Full-time**About Us:goeasy Ltd is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job...
-
Client Service Representative
3 weeks ago
Mississauga, Canada Canadian Imperial Bank of Commerce Full timeClient Service Representative Client Service Representative Locations: Mississauga, ON Time Type: Part time Posted on: Posted 2 Days Ago Job Requisition ID: 2417012 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your...
-
Client Services Representative
3 months ago
Mississauga, Canada TC Transcontinental Full time**Client Services Representative**: **Create value at TC Transcontinental**: **At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a Client Services Representative. Our Client Services Representatives are responsible for providing direct front-line support for a national retailer to...
-
Client Service Representative
3 weeks ago
Mississauga, Canada Canadian Imperial Bank of Commerce Full timeClient Service Representative page is loadedClient Service RepresentativeLocations: Mississauga, ONTime Type: Part timePosted on: Posted 2 Days AgoJob Requisition ID: 2417050We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we...
-
Client Service Representative
3 months ago
Mississauga, Canada CooperSurgical Full time**Client Services Representative** **CooperSurgical, Inc** **Toronto, CAN** **Position Summary**: The Client Service Representative is responsible for responding to all inbound client services communications to educate and promote Cord blood and Tissue banking and escalating, as required, to a OCM, Finance or Senior Management. This role requires the...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 months ago
Mississauga, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
