Client Services Representative
6 months ago
**Client Services Representative**:
**Create value at TC Transcontinental**:
**At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a Client Services Representative. Our Client Services Representatives are responsible for providing direct front-line support for a national retailer to manage packaging projects for private label brands. This role will include full involvement in day-to-day activities and act as a liaison between the customer and production teams. The responsibility of a Customer Service Representative includes providing excellent customer service to the client, ensuring work is completed in a timely manner, and adhering to the highest level of quality.
**We have been driving innovation since 1976.**: With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
**When benefits really help you live better.**:
- [Group Insurance (including health, life, disability, dental, and travel insurance)[
- [Paid _maternity_/paternity leave and educational reimbursement]
- [Immediately vested 401k with company match]
- [Supplier discounts on various products]
- [Regular full-time position]
- [Participatory management]
When your actions lead to success.
- Manage daily production schedule and prioritize to meet client timelines;
- Review, organize, and verify job specifications and ensure compliance to established protocol;
- Work with systems and technology to enter jobs, open dockets, track jobs throughout the process, and close jobs to prepare for client billing;
- Supervise client brand integrity, including reviewing projects for consistency;
- Facilitate communication and pre-production meetings with printers when required;
- Maintain a professional and positive client relationship, working closely with the customer to resolve any issues that arise;
- Communicate with the internal Account Managers, advising of any scope changes throughout the job, or any potential issues with delivery dates;
- Participate in the continuous development of process/workflow improvements by finding and suggesting workflow efficiencies where possible;
- Work as part of a team, supporting team members with daily tasks and activities when needed;
- Communicate with internal production team to validate and answer job related questions;
- Responsible for contributing to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.
When your expertise drives us.
- Degree or Associates Degree in Graphics Management and/or Marketing, Business Management;
- Must have exceptional communication and organizational skills;
- 4-6 years of experience in managing Packaging Artwork through all production avenues;
- Ability to multi-task and work in a fast-paced environment with high volumes;
- High level of proficiency in Microsoft Excell;
- Ability to work independently as well as in a team environment.
**When our contribution invents the future.**: A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
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