Complaints & Disputes Team Lead
5 months ago
VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world
Due to major growth we are expanding our Legal team in Toronto and are currently looking for a Complaints & Disputes Team Lead to join the team.
As a Complaints & Disputes Team Lead, you'll assist with complaint & disputes investigations, aiming to decrease resolution times while ensuring thoroughness, due diligence and an excellent customer experience.
**Key responsibilities will include**:
- Undertake initial assessment of all complaints and disputes, categorising them according to an established risk framework.
- Train and develop Complaints Officers to ensure consistent, commercial recommendations and protection of VGWs business model and reputation.
- Provide appropriate case management oversight of all complaints and disputes cases, ensuring close out within required timeframes, and completion and filing of all required documentation.
**What you will bring to the role**:
- Legal training and experience - minimum experience in a customer service supervisory role
- Knowledge of and ability to interpret legislation - consumer rights, AML/CFT, data privacy and protection, and gaming legislation (as applicable)
- Organization and planning - Plans, organizes, schedules, and manages cases in an efficient, productive manner to meet established timeframes. Focuses on key priorities
**About VGW**
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
**Why VGW?**
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
- VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. _We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted._
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