Chargeback Dispute Analyst

7 months ago

Toronto, Canada Wave HQ Full time

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.

**About the Financial Services Operations team:
Do you love interacting directly with customers and providing amazing experiences? Have a passion for helping small business owners and entrepreneurs deal with issues with their customers? Have a knack for explaining the complex in a simple, easy to understand way? Comfortable in a fast paced, technology driven environment? Got a competitive streak in you and love to win? Well then, have we got a role for you

As a member of our mighty Financial Services Operations team, you will have the unique opportunity to showcase your amazing investigative, communication and customer service skills as part of the elite chargebacks team to help win chargeback disputes on behalf of our Entrepreneurs. Reporting to the Manager, Recovery Operations we are looking for a Disputes & Chargeback Analyst to help fight for our business owners and Wave throughout the chargeback dispute resolution cycle. This position isn't for the faint of heart; you must be ready to take on both the excitement and responsibility of being a Disputes & Chargeback Analyst and be able to guide small business owners through the entire dispute cycle to resolution.

No direct chargeback experience? While it is helpful and considered a huge plus, we also pride ourselves in terms of being able to help Wavers learn and grow new skills in their career. As long as you’re curious, tenacious, a quick study and have a passion for the customer, we will teach you the rest Empowered with a solid understanding of the different types of chargebacks, experience gathering evidence for cases and investigations and working in a cross-functional and collaborative team across Wave, this opportunity isn’t one you should pass up

Looking to join this team? You'll work alongside some top notch Wavers such as
**Krista Cappadocia**:

- I’ve been with Wave now for 7 years. I originally started in customer support, worked my way to the chargebacks team, started the loss mitigations team here at Wave and now managing the Dispute Resolutions team. It has been an amazing opportunity for growth and leadership. Each day offers new challenges and opportunities to grow. In my spare time, I like hanging out with my son, dancing and watching movies_

**Here's how you'll make an impact**:

- Using your superior customer service skills and your curiosity and investigative mindset, you will own chargebacks and represent cases end-to-end; this includes but is not limited to informing the merchant of the dispute, gathering supporting evidence, filing the case with the credit card network (Visa, Mastercard, Amex and Discover) and managing the case through to resolution.
- Act as the go-to person, coaching and educating small business owners on the dispute lifecycle. Be proactive in identifying opportunities for the business to protect themselves against future chargebacks.
- Be able to tactfully manage accounts receivables and collections in a customer centric and respectful way in situations where the business owner owes Wave money as part of the disputes process.
- Identify opportunities for policy, procedure, and process improvements within Chargeback Operations and champion those opportunities from idea to implementation.
- Work closely with our Risk, Fraud, Finance, Payments and Product teams to enhance customer experience for our customers reduce financial losses overall.
- Develop positive relationships with business owners, vendors, key banking partners and other financial institutions, ensuring accuracy, efficiency, and a professional experience throughout.
- Understand the differences between the various card networks (Visa, Mastercard, Amex and Discover) and be comfortable explaining it in a super simple way.
- Analyze and understand insights into cases and interpret those outcomes into ways to improve chargeback efficiency and reduce collections.

At Wave, you’re treated like the incredible human being you are.

**Work From Where You Work Best**:We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours
**.**

**We Care About Future You**: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.

**We Support the Full You**:We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.

**We Take Care of the Fundamentals**:Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a

  • Chargeback Dispute Analyst

    7 months ago

    Toronto, Canada Wave Full time

    We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. **About the Financial Services Operations team: Do you love interacting directly with...

  • Chargeback Analyst

    7 months ago

    Toronto, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...

  • Chargeback Dispute Specialist

    7 months ago

    Toronto, Canada Wave HQ Full time

    We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. Do you love interacting directly with customers and providing amazing experiences? Have...

  • Chargeback Analyst

    7 months ago

    Toronto, Canada Spin Master Ltd Full time

    Job Description : What will you work on? The Chargeback Analyst will play a key role in the Supply Chain operations team, in the logging, tracking and reporting of customer Chargebacks.Role will also include review and resolution of retailer customer chargebacks.providing guidance to a diverse group of stakeholders (order management, logistics,...

  • Transaction & Chargeback Analyst

    6 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently **completed its Series D funding**. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly **10,000 merchants** within Canada, including...

  • Transaction & Chargeback Analyst

    7 months ago

    Toronto, Canada OTT Pay Inc. Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Chargebacks Specialist

    6 months ago

    Toronto, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client...

  • Claims Analyst

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 187817 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all card payment disputes, merchant chargebacks and some fraud claims through the full...

  • Bilingual Claims Analyst

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 189059 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all card payment disputes, merchant chargebacks and some fraud claims through the full...

  • Manager, Dispute

    4 weeks ago

    Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different...

  • Claims Analyst

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 194795 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Fraud Claims Analyst is responsible for reviewing fraud claims to ensure Bank losses are minimized by taking action to confirm that legitimate cardholder activity is not absorbed by the Bank and that chargeback...

  • Claims Analyst

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 183418 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position**:Claims Analyst**,** **Fraud Claims & Support Services, Fraud Management Operations**: Purpose Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing...

  • Revenue Accounting Analyst, Finance

    2 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Revenue Accounting, the Revenue Accounting Analyst, Finance is responsible for supporting the Revenue Accounting and Sales teams with the E-ticket +, BIDT audit processes, commission expense calculations and approvals. Works with our outsourced providers to ensure accuracy and completeness of the E-ticketing/BIDT audit...

  • Revenue Accounting Analyst, Finance

    2 months ago

    Toronto, Canada Porter Airlines Full time

    Job Summary Reporting to the Manager, Revenue Accounting, the Revenue Accounting Analyst, Finance is responsible for supporting the Revenue Accounting and Sales teams with the E-ticket +, BIDT audit processes, commission expense calculations and approvals. Works with our outsourced providers to ensure accuracy and completeness of the E-ticketing/BIDT audit...

  • Claims Analyst

    3 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 207128 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all card payment disputes, merchant chargebacks and some fraud claims through the full...

  • E-commerce Risk Analyst, Dxp

    6 months ago

    Toronto, Canada LG Electronics Canada Full time

    SUMMARY The e-Commerce Risk Analyst is responsible for monitoring and developing fraud risk strategies and will take the lead in the development of fraud processes, strategies, and controls to mitigate fraud risk from origination. Responsibilities include communicating with customers to confirm order authenticity, as well as collaborating with payment...

  • Fraud Claims Analyst, Bilingual

    1 month ago

    Toronto, Canada Tangerine Full time

    **Requisition ID**: 210928 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Contact Centre Representative Disputes

    3 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Senior Financial Analyst FP&A

    5 months ago

    Toronto, Canada Deciem Full time

    We are looking for a Sr. Financial Analyst to assist with Intercompany work. This is a full-time, permanent position that will be based out of our Head Office located in Liberty Village . This position offers a hybrid work schedule , 2-days a week in-office and 3-days a week work-from-home. WHAT YOU’D BE DOING IN THIS ROLE New Market Commercial...

  • Claims Analyst

    6 months ago

    Toronto, Canada LG Electronics Canada Full time

    The Claims Analyst is responsible for - (1) Managing and maintaining a designated set of accounts; (2) Conducting investigation and validation of all chargeback & non-chargeback related claims and (3) Trade Term Payouts. **Location**: North York, ON (On-Site) PRINCIPLE REPONSIBILITIES - Analyze and validate sales promotions claims under the Claim Portal...