Guest Services Assistant

4 weeks ago

Toronto, Canada Knox Presbyterian Church Full time

On Call Guest Services Assistant

**Reports to**: Facility Manager

**Hours**: no guaranteed hours

**Term**: part-time, on call, as-needed basis

**Compensation**: $19.25 per hour, plus 4% vac pay with each cheque

Overview of Knox Church

Knox Church is a large, urban, evangelical and reformed congregation with an emphasis on expository preaching, local and global missions, and intercessory prayer. Located next to the University of Toronto’s downtown campus, Knox Church is increasingly multi‐cultural and multi‐ethnic in its makeup. The congregation comprises many who live throughout the Greater Toronto Area, as well as those in the neighbourhood and many who are connected to the University of Toronto. Knox Church is a congregation of the Presbyterian Church in Canada.

Knox Church facilities include a 115-year-old Church building, a 100-year-old multi-unit residential building, and a 1960’s-era facility attached to the main Church building that includes a gym, bowling alley and additional program space. Knox Church site is approximately one acre in size. In total the Knox Church site includes almost 70,000 square feet of building infrastructure.

Responsibilities will vary depending on the nature of the event or services required. They may include, but are not limited to, the below description.

**Responsibilities**:
GUEST SERVICES/SECURITY
- Depending on the shift, opens the building and disarms the security system at the beginning of the day; closes and arms at the end of the day, Sundays and as required
- Welcomes guests and provides hospitality for Knox staff, visitors and any rental clients or ministry programs onsite
- Acts as first tier front office and security and follows Knox protocols around escalating security issues appropriately
- Monitors doorbell and uses security cameras to check parking lot and grounds usage
- Assists with event clean up and strikes room set up after events
- Supports Facility Manager during fire alarms whilst on shift
- Troubleshoots issues regarding building access: arming/disarming the alarm and dealing with trespassers/intruders
- Triages walk-ins per Knox protocols
- Provides backup for custodian and Facility Manager upon request
- Oversees Lost and Found

CUSTODIAL/MAINTENANCE
- As requested, performs disinfection of high touch surfaces (COVID-19)
- Cleans, disinfects, and stocks bathrooms as required and requested (Note: bathroom cleaning frequency will vary depending on building usage and which bathrooms are open and closed)
- Ensures that hand sanitizer, disinfectant wipes and Kleenex are in stock and replenished regularly on the main floor
- Helps with ad hoc basement and other church clean up or reorganization initiatives as requested
- Assists with routine kitchen, fridge and freezer hygiene
- Assists with snow shovelling and walk-way de-icing upon request
- May be asked to assist with light maintenance duties

GENERAL
- Assists Facility Manager with snow removal, salt, and other grounds requests
- Replies to ad hoc requests from staff
- Submits timesheet after each shift
- May occasionally be asked to cover vacations

CHARACTERISTICS
- You are trustworthy, confident, friendly, and self-directed
- You exhibit the servant heart of Jesus Christ
- You are able to work independently and take initiative
- You are a natural problem solver and thrive on troubleshooting and getting the job done
- You aspire for excellence in your work
- You are reliable, flexible, patient and adaptable in the face of competing priorities
- You are relational and enjoy interfacing with others; you have a calm demeanour and a proven track record of interacting well with others

QUALIFICATIONS
- Grade 10 min.
- Fluency with the English language - including the ability to speak, read and comprehend chemical label instructions
- 3 years of working experience, preferably some experience working in a church environment
- Prior Occupational Health and Safety, WHMIS, Fire Safety, First Aid and AODA training, would each be considered assets
- Physical strength and good hand-eye coordination; able to lift up to 50 lbs.
- Must be legally eligible to work in Canada
- Must be willing to complete First Aid training (at Knox’s expense)
- Must be willing to complete a police background check and comply with the policies of Knox Church
- Knox Church is committed to developing inclusive, barrier-free selection processes and work environments. If you are contacted in relation to an employment opportunity, please advise our HR representative of any accommodation measures, if required, which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially._
- _

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