Guest Services

1 week ago

Toronto, Ontario, Canada Elmwood Spa Full time
For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto's Leading Day Spa.

Elmwood Spa is proud of our rich heritage as Toronto's Leading Day Spa.

With 34 treatment rooms, 4 floors of amenities, Juice Bar, 2 Restaurants, licensed Mani-Pedi Lounge, Water Therapies (Swimming Pool, Whirlpool & Steam Rooms) and over 150 staff that we have been pampering and providing well-being for our guests for over 40 years.


Position Summary:

Ensure that our valuable Spa guests are treated and regarded as our first priority at all times.

Execute the duties listed below in an efficient, effective manner, concurrently completing administration tasks as assigned according to company procedures and policies.

Understand the importance of and promote the Company's Mission, Vision & Values, throughout the Spa concurrently completing tasks as assigned and according to Company's policy and procedures in order to achieve organizational goals.


Responsibilities:

  • Demonstrates all key elements of the Mission, Vision, Values.
2. immediately

  • Be fully knowledgeable of the operation of Resort Suite. (Elmwood Spa's client management system), services and specials.
  • Follow booking, confirmation, cash out, gift certificate sale procedures according to the training provided and as per company policy.
5..

  • Fully knowledgeable of all other aspects of the Elmwood including food and beverage and Bangkok Garden so interested parties can be directed to appropriate areas and supplied with the correct information.
  • If you do not know the answer to the guest inquiry, find out, and get back to them in a timely manner with the information.
  • Enthusiastically promote the facility, all services and products.
  • Complete opening and closing procedures according to checklists.
  • Provide motivation and support to all other staff members of all businesses and at all levels whenever the opportunity presents itself and is appropriate.
  • Attend and participate at regularly scheduled Staff Meetings.
  • Proactively looks for tasks when not engaged with a guest, keeping work areas and treatment rooms tidy by assisting Housekeeping and every other department with any task required.
  • Adhere to 'Rules and Regulations" in the Elmwood Spa Handbook.
  • Assist your Department Head and all other Department Heads and Managers with any special tasks and/or projects.
  • Extend your kindest hospitality to all guests (internal and external).
17. "Lateral Service"- treat others the way in which you would like to be treated.

  • Ensure shift coverage when you cannot come in for your regular scheduled shift.
  • Assist with other duties as reasonably assigned from time to time.
Skills/Qualifications/Education

  • Minimum of 1year experience working within the spa environment and/or Hotels
- dealing directly with customers.

  • Training in customer service/hospitality preferred.
  • Ability to perform basic mathematical functions (add, subtract, calculate tax).
  • Must have the ability to communicate and understand English oral, writing and reading.
  • Preference to employees with cash/sales experience.
  • Ability to learn proficiency on point of sale system check in; check out and verifying services.
  • Ability to work on a flexible schedule: days, evenings and weekends.
  • Punctual and committed to work schedules.

Physical Requirements:

  • Good posture.
  • Scheduled shifts are for either 8.5 hours with a one hour break or for 5 hours
  • When not interacting directly with a guest, and when none are in the reception area, can utilize opportunity to bend and stretch.
  • Primarily involves standing for majority of time interrupted by some walking.
  • Work activities are performed near the worker requiring some computer work checking guests in or out redirecting them as per their itinerary.
  • Must have the ability to climb short flights of stairs.
  • Light activities handling loads up to 5 kg but less than 12 kg (occasionally moving boxes of bags or product)
  • Rarely lifts from floor to waist weighing no more than 12 kg
  • Rarely lifts from shoulder to waist weighing no more than 12 kg
  • Frequent interaction and lack of privacy.
  • Regulated indoor climate.
  • Works within a building where oils are infused into the air (to stimulate senses pertaining to a delightful spa experience).

  • Guest Services

    1 week ago

    Toronto, Ontario, Canada WAXON Laser + Waxbar Full time

    GUEST SERVICEWe are looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team.Description: Salary: $16.00 per hour plus retail commissions + bonus structure Position: Front Desk/Guest Services Associate Both Full and Part Time applicants welcomePrimary Responsibilities: Greeting and...

  • Guest Services Agent

    1 week ago

    Toronto, Ontario, Canada Ace Hotel Toronto Full time

    Begin at the beginning. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.Ace Hotel Toronto is our first-ever home in Canada, in the heart of the Fashion District, near St. Andrew's Market and Playground.Our Guest Services Agent is responsible for all things Guest Service for the hotel. Assisting guests with luggage, checking...

  • Guest Services

    1 week ago

    Toronto, Ontario, Canada WAXON Laser + Waxbar Full time

    Job Description - GUEST SERVICESAt WAXON we focus on one thing and do it really, really well For us, that's hair removal. WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How do we do it? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees and...

  • Guest Services Ambassador

    1 week ago

    Toronto, Ontario, Canada Legends Attractions Full time

    The RoleThe Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services desk and...

  • Guest Service Agent

    1 week ago

    Toronto, Ontario, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    1 week ago

    Toronto, Ontario, Canada Hampton Inn and Suites by Hilton Toronto Downtown Full time

    DescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Vela Full time

    ABOUT VELALocated in an iconic heritage building in the heart of the city, VELA is a modern homage to the grand hotel lobby bar, presenting unparalleled service in a five-star designed space.VELA spans 4,000 square feet with an additional 2,000 square-foot, year-round covered patio.Recognized by the Michelin Guide - the menu by executive chef Marvin Palomo...

  • Guest Services Supervisor

    1 week ago

    Toronto, Ontario, Canada Hyatt Regency Toronto Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong leadership, communication and relationship skills. They are expected to support food & beverage/front office/night audit by developing and assuming basic...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada The Westin Toronto Airport Hotel Full time

    Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton's Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we...

  • Guest Service Agent

    1 week ago

    Toronto, Ontario, Canada Windsor Arms Hotel Full time

    DescriptionWe are seeking a friendly and customer-oriented professional to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for all guests, providing exceptional service and ensuring their stay is enjoyable and memorable. Your warm and welcoming attitude will set the tone for their visit, creating a...

  • Guest Service Agent

    1 week ago

    Toronto, Ontario, Canada Embassy Suites by Hilton Toronto Airport Full time

    About Easton's Group of HotelsLooking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our...

  • Guest Services Representative

    1 week ago

    Toronto, Ontario, Canada Canada Lands Company Full time

    Company: CN TowerLocation:CN Tower - Attractions, 290 Bremner Blvd, Toronto, ONEmployment Status: Employee (Casual)Short Summary:To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information....

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Inspired by Toronto's diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become _the _gathering place to eat, drink, work and play any time of day. Situated in Toronto's dynamic financial district, energy flows and...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, Ontario, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada 365 Parking Full time

    Job Number:Job Category: Rooms & Guest Services OperationsLocation: The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAPSchedule: Full-TimeLocated Remotely?: NRelocation?: NPosition Type: ManagementJob Summary:Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Guest Service Manager

    1 week ago

    Toronto, Ontario, Canada InnVest Hotels-Holiday Inn Express Toronto Downtown Full time

    THE OPPORTUNITY:GUEST SERVICE MANAGERREPORTS TO GENERAL MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration. A nimble...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Inspired by Toronto's diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto's dynamic financial district, energy flows and...

  • Guest Service Agent

    1 week ago

    Toronto, Ontario, Canada Illuminarium at Distillery Full time

    We're seeking reliable and customer-oriented individuals to join our team as Ushers for Secret Location x Illuminarium's first Canadian site in the Distillery District, set to open in late Summer 2023. The venue will host a series of immersive experiences that utilize the latest technology in the field as well as experiment with new kinds of shows. As an...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott Full time $61,000 - $79,000

    Additional Information Overnight Job Category Rooms & Guest Services Operations Location Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? Relocation? Position Type Management Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Guest Service Specialist

    1 week ago

    Toronto, Ontario, Canada One King West Hotel & Residence Full time

    Job descriptionESSENTIAL DUTIES AND RESPONSIBILITIES: Required to work overnight shifts. Respond to internal and external guests requests Responsible for maintaining high and consistent level of Guest Services Acknowledge guest complaints and ensure guests needs are met Execute guest checkins, checkouts and reservations Answer telephone calls and guest...