Hotel Front Desk Clerk

5 months ago

Greater Sudbury, Canada Canadiana Motel Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 44 hours per week
- Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
- or equivalent experience
**Work setting**:

- Hospitality industry
- Staff accommodation available
- Urban area
- Hotel, motel, resort
- Willing to relocate
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current level of study?
**Experience**:

- Will train
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site housing options
- Paid time off (volunteering or personal days)
- Team building opportunities
- Variable or compressed work week

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