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Outreach Support Case Worker

5 months ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**OUTREACH SUPPORT CASE WORKER**

**Posting Requisition **_22258 _**Program** _BC Settlement and _
- Integration Services (BCSIS) _

**Job Type **_Regular, Full-time _**Location **_Surrey, BC _

**Hours of work **_35 hours per week _**Closing Date **_Open Until FilledOptions Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White

Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals,

businesses, community groups and government to create focused, effective and responsive resources for the

community.

Outreach Support Case Worker will provide wraparound supports to multi-barriered temporary residents residing in

Surrey, Langley and Delta, including LGBTQ2+ and gender diverse individuals and those with disabilities/diverse

abilities (physical, mental health, cognitive, communication, intellectual, sensory, age-related impairments).

**ACCOUNTABILITIES**
- Understand and achieve Contract Deliverables:

- Adopt creative strategies and establish appropriate community partnerships to reach/recruit client target
group(s) and to provide orientation to clients, if applicable.
- Conduct client Eligibility Assessment and Intake Process.
- Provide in-depth Needs Assessments, Information and Orientation, referrals, to vulnerable Temporary

Residents through 1-on-1 Settlement Services at various delivery sites, including clients’ homes.
- Through a Case Management Approach, provide individualized service and other supports to enhance

clients’ readiness for regular BCSIS Settlement Services or other services in the community.
- Provide on-going coaching to clients to ensure that Wraparound Settlement Plans are being followed and

regularly reassessed, appropriate referrals and assistance are provided, and client’s progress toward
expected outcomes is tracked.
- Assist clients to access other services by providing language and cultural interpretation, and other
necessary support.
- Establish a positive rapport and working relationship with clients and engage them in activities that
encourage them to connect to the broader community
- Establish appropriate linkages to other Service Providers to facilitate referrals and to ensure a coordinated
support system for the client.
- Utilize marketing resources to promote activities and disseminate information that is consistent to IS Marketing

and Communications Plan.
- Contribute to the development of a Resources Reference Directory for Temporary Residents
- Contribute to the Project Outcomes Evaluation Plan and Report
- Contribute to PQI and Strategic Directions/Goals of Immigrant Services and being proactive in identifying areas

for improvement, sector trends, potential partnerships, etc.
- Represent OCS and participate in outreach activities/special events as required
- Participate in meetings and training opportunities.
- Other administrative duties as required, including photocopying/faxing, taking meeting minutes, filing, room

set-up/clearing for meetings and activities, etc.
- Follow written and verbal directives from Program Manager and/or Senior Manager, Executive Director or

designate.
**_We are an equal opportunity employer committed to hiring a diverse workforce_** Posted: 23-March-02

**We’re Hiring**
- Contribute to a positive work environment by maintaining a positive working relationship with other workers

and volunteers.
- Perform other related duties as required.

**QUALIFICATIONS**

**Education, Training, and Experience:
- A Bachelor’s Degree in social services or a minimum one (1) year experience working with newcomers,

vulnerable populations and/or volunteers. A combination of relevant training, education and experience
working in Social Services or related fields.
- Experience in Case Management service models
- Experience coordinating wraparound Support for vulnerable populations.
- Proficiency in Spanish, is a requirement.
- Class 5 Driver’s License and reliable vehicle an asset.
- Current Level 1 First Aid certificate an asset

**Skills and Abilities:
**- Additional language skills relevant to populations served is required (Spanish).
- Understanding of social service programming and resources, multiculturalism and immigrant/refugee issues.
- Strong knowledge of Government and Community Resources/Services relevant to client population(s) served

(Refugee Claimants, International Students, Temporary Foreign Worker, Naturalized Citizens and Provincial
Nominees).
- Knowledge of needs, issues/challenges related to Temporary Residents.
- Strong active listening, empathy, and counseling skills.
- Ability to organize and facilitate Group Information and Orientation activities.
- Ability to maintain and keep accurate and up-to-date client records including Wraparound Support case notes.
- Ability to identify and access community services and resources
- Demonstrated ability to work with individuals and commun