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Community Outreach Support Worker

2 months ago

Surrey, British Columbia, Canada Fraser Health Authority Full time

Community Outreach Support Worker

A Community Outreach Support Worker is needed to provide outreach community-based support services to clients and families in Surrey, B.C.

**Job Description**

The salary range for this position is CAD $33.28/hour.

We are currently hiring for a Part Time Community Outreach Support Worker to join our team located in Surrey, B.C. The successful candidate will work in a team-based model of care to provide outreach community-based support services to clients and families.

**Key Responsibilities**

• Follow the healthcare team care plan and treatment objectives, recognizing clients' anticipated/unanticipated responses to healthcare.
• Support clients to follow through with their established care plan, providing motivational support, and participating in care planning process by reporting and communicating client progress to healthcare team.
• Provide information resources for appropriate community services and assist clients to access eligible community services with the goal of maintaining clients' independence and well-being in alignment with the care plan.
• Assist clients with instrumental activities of daily living, including safety, shopping, budgeting, time management, organization, and interpersonal communication.
• Liaise on behalf of the healthcare team with other health services, community, and government agencies and engage in collaborative problem-solving and conflict resolution.
• Participate with healthcare team in care planning with client by obtaining required client information from a variety of sources and transcribing financial data for the purpose of continuity of information for the healthcare team.
• Carry out financial and administrative tasks in support of the client and healthcare team and reinforce care plans.
• Work with the client and/or caregiver in the preparation of documents for submission to government and other agencies, such as by completing client financial assessments and temporary rate reduction requests.
• Support the client across care transitions in accordance with the established care plan; ensure that assigned healthcare team are kept informed and reviews standard operating procedures and workflows to assist with various care management issues.
• Provide direction to volunteers; assist with orientation and education of new staff and students around their role, and shares expertise with the healthcare team.
• Participate in healthcare team meetings, quality improvement initiatives, committees, and in-services, reviews and provides input and recommendations regarding quality improvement processes, policies, and procedures related to work duties with a view to ensuring streamlined, effective, and client/family-centered practices.
• Maintain a safe and healthy work environment for clients and team by observing universal precautions and infection control procedures, performing duties such as reporting faulty equipment, ensuring hallways are uncluttered by removing obvious hazards; reporting accidents, injuries, near misses, and unsafe situations to supervisor, and adhering to and advising others on safety rules as appropriate.

**Qualifications**

• Grade twelve (12) plus successful completion of the Community Mental Health Worker Certificate or Social Services Worker Diploma and two (2) years' recent related experience, or an equivalent combination of education, training, and experience.
• Current CPR certificate. Current Food Safe certificate. Valid Class 5 BC Drivers Licence and access to personal vehicle with appropriate business insurance coverage.

**About Fraser Health**

Fraser Health is a healthcare organization that provides services to over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada. We are committed to providing high-quality care to our patients and their families, and we value diversity in our workforce. We strive to maintain an environment of respect, caring, and trust.