Customer Service Representative

3 months ago


Mississauga, Canada Skynet Worldwide Express Inc. Full time

**Job Overview**

**Responsibilities**:

- Provide accurate information regarding products and services.
- Analyze customer needs and offer appropriate solutions.
- Utilize effective phone etiquette to ensure a positive customer experience.
- Upsell products and services when appropriate to enhance customer satisfaction.
- Maintain detailed records of customer interactions through data entry in our systems.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Communicate clearly and effectively with customers, ensuring their concerns are addressed.
- Assist in training new team members on customer service best practices.

**Qualifications**:

- Previous experience in customer service or sales is preferred.
- Strong communication skills in English; multilingual abilities, especially in Spanish, are a plus.
- Ability to analyze situations and provide effective solutions.
- Proficient in data entry with attention to detail.
- Excellent phone etiquette with a friendly demeanor.
- Strong problem-solving skills and the ability to work under pressure.
- A commitment to delivering high-quality customer service at all times.

Join us in creating a positive experience for our customers while advancing your career in a supportive environment

**Job Types**: Full-time, Permanent

Pay: $17.20-$17.50 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-09-27



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