Field Service Dispatch Representative, Aaa
1 month ago
Req Id: 413127
Accelerate your professional growth and development through career mobility.
AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.
**Position**: Field Service Dispatch Representative, contract 12 months
The field services dispatch representative is responsible for the coordination and schedules for the service technician and installer fleet.
**Duties and Responsabilities**:
- Routes field service personnel to ensure highest level of productivity and positive customer experience
- Troubleshooting routing or scheduling issues
- Preparing completed service tickets for billing
- Outbound scheduling with customers
- Respond to both internal and external customer service inquiries using various communication methods
- Issuing stock used through inventory management systems
- Conduct lone worker check-ins with field service personnel
- Coordinate scheduling with internal and external partners
- Performs all other duties as assigned
**Qualifications**:
- Demonstrated high level of customer service
- Strong communication skills and the ability to multi task
- High attention to detail and strong problem solving skills
**Additional Information**:
Adequate knowledge of French is required for positions in Quebec.
**Additional Information**:
**Application Deadline**: 08/09/2023
**Position Type**: Non Management
**Position Level**: Non Management
**Job Status**: Temporary - Full time
**Flexible work profile**: Remote
**Job Location**: Canada : Manitoba : Winnipeg
Created: Canada, MB, Winnipeg
**Bell, one of **Canada's Top 100 Employers**.
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