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Service Rep

4 months ago

Saskatoon, Canada SaskTel Full time

.

.**Service Rep (Sales/Credit Services)**


**Location**:Saskatoon, SK
**Number of Positions**:4
**Salary**:$25.86
**Type of Position**:Casual Part-Time
**Closing Date**:03/25/2024

**Competition Comments**:THIS IS FOR THE SASKTEL COLLECTIONS QUEUE

**.**

**POSITION OVERVIEW**

Represents the Corporation in all types of customer contacts including determining customer's needs and requirements, recommending solutions, sale of products and/or services, collection and adjustment of accounts and handling public inquiries. Completes internal work and procedures to ensure the customer’s requirements are met or exceeded.

**TYPICAL DUTIES & RESPONSIBILITIES**
**(Not all inclusive or applicable to all assignments)**
- Determines customer needs and requirements in a competitive environment. Initiates/prepares sales proposals as required and recommends optimum service solutions to the customer. Utilizes support personnel as required.
- Sells products and/or services on an initiated and/or demand basis.
- Treats customer accounts to minimize revenue losses, handling legal issues as necessary. Negotiates with customers for adjustments to and extensions of credit to their accounts. Adjusts/corrects errors and/or omissions on customer accounts. Secures payment on NSF cheques.
- Prepares associated forms (i.e. service orders, etc.) for personal sales activity and those referred from other sales channels. Activates services and/or features on real time basis. Reviews service orders for accuracy.
- Participates in sales campaigns and retention activities on an initiated and/or demand basis.
- Maintains related reports and updates mechanized systems.
- Handles all customer inquiries/complaints and resolves disputes.
- Assists other internal departments as required.

**QUALIFICATIONS**
- Working knowledge of techniques needed to persuasively promote the sale of products and/ or services.
- Excellent verbal communication skills and the ability to influence, persuade and deal effectively with others in conflict situations.
- Good written communication skills.
- Working knowledge of SaskTel products and services.
- Analytical, problem solving and decision-making abilities.
- Working knowledge of SaskTel systems used in daily job functions.
- Ability to multi-task.
- Successful completion of prescribed training courses.
- Ability to adapt to a constantly changing environment.

Keyboarding skills 20 WPM

**WORKING CONDITIONS**
**SPECIFICATIONS**
- Occasional overtime may be requested.
- Works shifts as per the Collective Agreement.
- Neat appearance and appropriate business attire is necessary.
- Occasional travel may be requested.
- Complies with all safety, health and environmental policies, programs and standards at all times.

**PHYSICAL DEMANDS**
- Light effort.

**ENVIRONMENTAL CONDITIONS**
- Works inside.

LI-POST

**.**:
**About SaskTel**: