Customer Services Librarian

2 weeks ago

Courtenay, Canada Vancouver Island Regional Library Full time

**The Vancouver Island Regional Library (VIRL) currently has a Temporary Full-time opportunity for a dynamic and energetic Customer Services Librarian - Adult Services at our Courtenay Branch**:
This is a temporary full-time opportunity providing 35 hours a week which may include days, evenings and weekends.

**This temporary position is scheduled to conclude on April 28, 2023.**

Current Schedule:
Monday: 9:00am-5:00pm
Tuesday: 12:15pm-8:15pm
Wednesday: 9:00am-5:00pm
Thursday: 9:00am-5:00pm
Friday: 9:15am-5:15pm

The Customer Services Librarian I (CSL) - Adult Services is responsible for the coordinated delivery of library services specializing in adult services. Under the direction of the Library Manager, the CSL provides leadership and performs a variety of professional duties involved in the coordination, development, delivery and continuing evaluation of information and online services, customer training, readers’ advisory, programming and outreach to the local community.

**Under the direction of the Library Manager your representative duties will include the following areas of responsibility**:

- Instructs and advises customers in using the online catalogue, databases, and other electronic products.
- Develops and maintains assigned areas of the branch collection(s). Identifies collection development priorities and provides input to the Library Manager.
- Provides information services and readers’ advisory. Guides and assists customers in locating answers to their questions using a variety of print and non-print resources.
- Promotes staff commitment and a focus towards organizational goals and direction.
- Oversees the effective and efficient coordination of projects.
- Participates in cross-functional teams for the implementation of system wide initiatives.
- Working with Library Manager, liaises and partners with external organizations and groups to increase the use of library resources and services.
- Develops appropriate working relationships within all levels of VIRL.
- May supervise Circulation Supervisor(s), Community Support Technician(s), Library Assistant(s) and Page(s).
- Advises the Library Manager on trends and issues affecting branch library services and prepares recommendations. Maintains an awareness of current developments in the profession.
- Ensures the branch appearance, facility and equipment is maintained.
- Assists the Library Manager with the recruitment and performance management of the Circulation Supervisors, Library Assistants and Pages.
- Assists the Library Manager in budget development and financial procedures.
- Prepares periodic statistical reports as required.
- Responsible for ensuring compliance with the Occupational Health and Safety Act and Regulations, and the VIRL’S Health and Safety Policy and related procedures.
- Other related duties as required.

**Required Education**:

- Completion of an ALA graduate degree in librarianship and information studies.
- Appropriate course work may be required.
- Completion of workshops/seminars and/or demonstrated skills and knowledge in the areas of library services, facilitating, training, leadership, team building, customer service, communication, and conflict resolution.

**Knowledge, Skills and Abilities**:

- Demonstrated ability to establish and maintain effective staff and public relations.
- Proven ability to implement, inform, and work within developed policy and procedure.
- Proven ability to teach, facilitate, role model, mentor and act as a resource.
- Demonstrated ability to exercise initiative, tact, leadership and independent judgment.
- Demonstrated ability to organize, delegate and supervise, as well as work independently and in a team environment.
- Excellent oral and written communication skills.
- Excellent knowledge of information services technology.

**You should also know**:
You are required to have a valid BC Driver’s License and a reliable vehicle given that there will be travel to various VIRL Branches or potential VIRL Branch locations. You will also be required to satisfactorily complete a Criminal Record Check (Working with Children & Vulnerable Adults).

**Applications will be accepted until Tuesday, February 21st, 2023 at 5:00pm.**

**Your cover letter should clearly identify how you have the knowledge, skills and experience to be successful in this position.**
- VIRL thanks all applicants for their interest in working with us however only those selected for an interview will be contacted directly._

**Job Type**: Fixed term contract
Contract length: 2 months

**Salary**: $35.34 per hour

**Benefits**:

- Employee assistance program

Work Location: One location

Application deadline: 2023-02-21

  • Librarian - On-call

    4 weeks ago

    Courtenay, Canada North Island College Full time

    Posting Number **Posting Number** - F0895- Position Information**Division** - Student Services & Registrar**Department** - Library Services**Supervisor Title** - Coordinator of Library Services**Location** - Comox Valley(CV)**Posting Type** - Internal/External Posting**Position Status** - Temporary**If Others, please specify** **New Position or...

  • Library Technician

    2 weeks ago

    Courtenay, Canada North Island College Full time

    Posting Number **Posting Number** - SS0409- Position Information**Division** - Student Services & Registrar**Department** - Library Services**Supervisor Title** - Coordinator, Library Services**Location** - Comox Valley(CV)**Posting Type** - Internal Only Posting**Position Status** - Regular**If Others, please specify** **Desired Start Date** -...

  • Customer Service Specialist

    7 days ago

    Courtenay, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST - 6 Months Contract** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply...

  • Customer Service Specialist

    1 week ago

    Courtenay, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • S2425-064 - Library Clerk Elementary/Secondary

    2 weeks ago

    Courtenay, BC, Canada St. Clement's School Full time

    School District 71 is an inclusive learning community that embraces diversity, fosters relationships and empowers all learners to have a positive impact on the world. Our mission is to work with our educational partners to inspire engaged, compassionate, resilient lifelong learners and cultivate a collaborative community together. We invite...

  • Customer Service/office Assistant

    2 weeks ago

    Courtenay, Canada Cedar Grove Roofing Supplies Full time

    **Cedar Grove Roofing Supply **has been operating for over 45 years in British Columbia and has a loyal established base of top-quality roofing contractors. Our mission is to match great contractors with excellent products and provide the highest level of service in the industry. **ALL CANDIDATES MUST BE AVAILABLE FOR IN PERSON INTERVIEWS AND ABLE TO START...

  • Customer Service/admin Representative

    4 weeks ago

    Courtenay, Canada Enex Fuels Ltd Full time

    **URGENTLY HIRING** **Experienced Customer Service/**Admin Representative** Needed** **Full Benefits** **Full-time, Permanent** **Who We Are**: Enex Fuels Ltd. is one of Vancouver Island’s leading fuel and lubricant suppliers for over 40 years. We are the exclusive wholesale branded distributor of **Esso Fuels** and **Mobil Lubricants**, both...

  • Cashier/customer Service

    2 days ago

    Courtenay, Canada E&B Market Full time

    E&B convenience store looking for a mature, responsible, and honest individual with excellent interpersonal skills. Must like dealing with customers, have an interest to learn, be able to work alone Duties include but are not limited to scanning and entering sales transactions, daily cash-outs, stocking shelves and general maintenance of the store. must be...

  • Customer Experience Associate

    4 weeks ago

    Courtenay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Courtenay, Canada TD Bank Full time

    403264BR Retail Banking - Customer Service Courtenay, BC March 16, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Support and Receptionist

    6 days ago

    Courtenay, Canada Resonant Light Technology Full time

    We are looking for someone to fill the blended role of a customer support representative and a receptionist. This person must be excellent on the phone, great with computers and highly detail oriented. **About the Job** This job is a blended role, filling aspects related to both customer support and reception. Due to the nature the role, there is plenty of...

  • OMNI Customer Fulfillment Associate

    1 week ago

    Courtenay, British Columbia, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    1 week ago

    Courtenay, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Service Advisor

    4 weeks ago

    Courtenay, Canada Courtenay Kia Full time

    Busy Import car dealership is looking to add an experienced Service Advisor to their team. Reporting to the Service Manager, you will act as on of the dealership's front-line customer relations and service representative. As a Service Advisor, you will be responsible for handling customer service requests and concerns. Also dispatching the customer and...

  • Automotive Service Advisor

    3 days ago

    Courtenay, Canada BD Auto and Diesel Full time

    Duties: Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Perform vehicle inspections and recommend necessary repairs or maintenance - Provide estimates for repairs and communicate them to customers - Schedule appointments and manage the service department's calendar - Coordinate with...

  • Service Advisor

    6 days ago

    Courtenay, Canada Steve Marshall Group Full time

    **Titanium Ford is looking to hire a Service Advisor with a passion for the automotive industry and amazing customer service. **Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk!** **Responsibilities**: - Welcoming customers and discussing...

  • Service Vehicle Porter

    6 days ago

    Courtenay, Canada Steve Marshall Group Full time

    **Titanium Ford is looking to hire a Service Vehicle Porter with a passion for the automotive industry and great customer service.** **Are you looking for opportunities to grow and thrive with an auto group that has 8 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk!** **Responsibilities**: - Keep lot clean and clear...

  • Technical Service Representative

    7 days ago

    Courtenay, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Enrollment Services Representative

    1 hour ago

    Courtenay, Canada North Island College Full time

    Position Summary Reporting to the Associate Registrar and working as a key member of the Student Services team, the Enrollment Services Representative (ESR) contributes to the highest level of service to the general public, staff, faculty and students of North Island College. The Enrollment Services Representative is responsible for relaying accurate...

  • Enrollment Services Representative

    7 days ago

    Courtenay, Canada North Island College Full time

    Posting Number **Posting Number** - SS0401- Position Information**Division** - Student Services & Registrar**Department** - Student Services, Comox Valley**Supervisor Title** - Associate Registrar**Location** - Comox Valley(CV)**Posting Type** - Internal/External Posting**Position Status** - Temporary**If Others, please specify** **Desired Start Date** -...