Service Advisor

3 weeks ago


Courtenay, Canada Steve Marshall Group Full time

**Titanium Ford is looking to hire a Service Advisor with a passion for the automotive industry and amazing customer service. **Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk**

**Responsibilities**:

- Welcoming customers and discussing their needs
- Answering customer inquiries, either in person or on the on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
- Maintaining automotive records by keeping track of problems and corrective actions
- Communicate findings and recommendations to customers
- Pre-book next maintenance appointment when guest are in for service
- Call customers to advise them about service changes or car pick up times
- Communicate effectively with the technicians
- Other duties as requested

**Requirements**:

- Dealership experience; 2 years preferred
- Clean driver's license
- Strong customer service skills in order to handle customer complaints and questions effectively
- Critical thinking, organization, time management and problem solving skills
- Ability to interpret technical terms to the customers

**Wage**:

- $70,000-$90,000, depending on experience and bonuses earned

**Ability to commute/relocate**:

- Position is in Surrey, BC: reliably commute or plan to relocate before starting work (required)

**_ Titanium Ford Sales offers many automotive products and services to the City of Surrey and the surrounding area. From quality new Ford vehicles to a diverse pre-owned vehicle line-up, we are confident anyone looking for a vehicle near Surrey will find what they are looking for at our dealership. We carry a comprehensive line of Ford vehicles, including the Ford Lightning, Mach e, F-150, Super Duty, Bronco, Mustang, and more_**

**_ Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us._**

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